Cash profiles have dissappeared

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Cash profiles have dissappeared

Postby Ka1zen » Tue Aug 16, 2022 6:44 am

Several hud-profiles have disappeared. I only see the default and premium ones.

Any idea how to recover them?
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Re: Cash profiles have dissappeared

Postby Flag_Hippo » Tue Aug 16, 2022 11:58 am

They can be recovered if you have previously backed them up or exported them. If not then in the PokerTracker 4 menu go to 'File > Open User Data Folder' and close PokerTracker 4. In the window that opened go into the 'Data' folder. If you have a layouts.backup file which is different (different size or date) to layouts.pt4 then you can replace layouts.pt4 with that (make copies of both files before you make any changes here).
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Re: Cash profiles have dissappeared

Postby Ka1zen » Tue Aug 16, 2022 1:42 pm

Flag_Hippo wrote:They can be recovered if you have previously backed them up or exported them. If not then in the PokerTracker 4 menu go to 'File > Open User Data Folder' and close PokerTracker 4. In the window that opened go into the 'Data' folder. If you have a layouts.backup file which is different (different size or date) to layouts.pt4 then you can replace layouts.pt4 with that (make copies of both files before you make any changes here).


Then only is change the file name?

¨Layouts.pt4.backup¨ to ¨Layouts.pt4¨

and ¨Layouts.pt4¨ ¨Layouts.pt4.backup¨ ???
Attachments
PT4 Layouts.png
Ka1zen
 
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Re: Cash profiles have dissappeared

Postby Flag_Hippo » Wed Aug 17, 2022 4:17 am

1. Go to 'File > Open User Data Folder' and close PokerTracker 4.

2. In the window that opened go into the 'Data' folder.

3. Copy both 'layouts.pt4' & 'layouts.pt4.backup' and save the copies in another folder somewhere.

4. Delete 'layouts.pt4'.

5. Rename 'layouts.pt4.backup' to 'layouts.pt4'.

6. Restart PokerTracker 4.
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Re: Cash profiles have dissappeared

Postby Ka1zen » Wed Aug 17, 2022 6:12 am

Done. The hud I was playing with still doesn't appear...
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Re: Cash profiles have dissappeared

Postby Flag_Hippo » Wed Aug 17, 2022 1:02 pm

Are there any changes at all? The backup file is nearly 10 times bigger then the layouts file being replaced. Have you changed anything with regards to PokerTracker 4 such as reverting to an earlier version? Please send all relevant information regarding your HUD Profile to us in a Support Ticket with your support bundle, layout files and a link to this thread:

Tutorial: Reporting A Problem
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