pt4 update and not possible to import hands

Questions and discussion about PokerTracker 4 for Windows

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pt4 update and not possible to import hands

Postby piposlavov » Wed Aug 10, 2022 3:08 pm

just updated to latest version and my pt4 stop working while i am playing and not display graphs after the games ....i imported the games manually from the processed folder ,there are a lot of errors ,but still cant display in the graph section nothing.....Unable to import hand. Reason: Error: Unable to execute query: Fatal Error; Reason: Error: (ERROR: function update_tourney_custom_cache() does not exist LINE 1: SELECT update_tourney_cache();SELECT update_tourney_custom_c... this are the errors...any ideas pls
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Re: pt4 update and not possible to import hands

Postby Flag_Hippo » Thu Aug 11, 2022 3:24 am

So we can see what's going on here annd advise you accordingly please open a Support Ticket with your support bundle attached:

Guide: How to Create & Submit a PokerTracker 4 Support Bundle

In the meantime creating a new database and importing some of your most recent hands should allow you to start using PokerTracker 4 on the tables again.
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