Trouble getting hands from hero after update

Questions and discussion about PokerTracker 4 for Windows

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Trouble getting hands from hero after update

Postby jensmoens » Sun Jul 31, 2022 3:18 am

Hey, after update my hands dont logg inn poker tracker, other players hands do, but not mine, why?
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Re: Trouble getting hands from hero after update

Postby jensmoens » Sun Jul 31, 2022 3:56 am

Update, not importing any hands, whats the problem?
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Re: Trouble getting hands from hero after update

Postby Flag_Hippo » Sun Jul 31, 2022 5:13 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket so we can check your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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