Update error

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Update error

Postby Taratatouille » Thu Jul 28, 2022 12:29 pm

Hi everybody !

I tried to upgrade PT4 to the last version (4.17.2 isn't it?) but when i start again the soft i have this message :
PT4DB.png

I made a backup then i wait a few seconds and this message appear :
PTDB2.png


Don't know what to do... :-(

I tried to DL the last version of PostGR but i don't know what to then.

Thank a lot
Taratatouille
 
Posts: 4
Joined: Fri Oct 16, 2020 8:47 am

Re: Update error

Postby Flag_Hippo » Thu Jul 28, 2022 12:54 pm

You are using third-party content (vs Hero statistics) which has added database tables outside of the normal PokerTracker 4 database schema. You can try disabling the 'Configure -> Options -> Download Premium Content' in your PokerTracker 4 and then restart it so all that content will be temporarily off. Next start PokerTracker 4 with logging enabled and try the update again but if that doesn't work attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: Update error

Postby Taratatouille » Thu Jul 28, 2022 2:21 pm

Thank you for your answer. Tried what you said but that doesn't work.
Taratatouille
 
Posts: 4
Joined: Fri Oct 16, 2020 8:47 am

Re: Update error

Postby Flag_Hippo » Fri Jul 29, 2022 5:18 am

A technician will get back to you in your ticket but in the meantime you can try starting a new database which should allow you to continue using PokerTracker 4.
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