NoteCaddy on update

Questions and discussion about PokerTracker 4 for Windows

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NoteCaddy on update

Postby TheRainMan1982 » Sat Jul 23, 2022 9:13 pm

My notecaddy completely stop working from this new update i cannot even use pokertracker properly
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Re: NoteCaddy on update

Postby WhiteRider » Sun Jul 24, 2022 5:17 am

Please enable logging (Configure > Options) and restart PT4. Reproduce the problem(s) and create a Support Bundle, and attach that to a Support Ticket along with an explanation of exactly what didn't work correctly. Attaching screenshots may help explain what problems you are seeing.

Tutorial: Reporting a problem
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Re: NoteCaddy on update

Postby TheRainMan1982 » Wed Jul 27, 2022 3:47 pm

I have posted support ticket going on a week and nothing ?? can i get some help??
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Re: NoteCaddy on update

Postby Flag_Hippo » Thu Jul 28, 2022 3:56 am

I don't see any Support Ticket opened using this account. If you used a different account/email address what is the ticket number?
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Re: NoteCaddy on update

Postby TheRainMan1982 » Fri Jul 29, 2022 1:49 pm

Flag_Hippo wrote:I don't see any Support Ticket opened using this account. If you used a different account/email address what is the ticket number?

#T786475 bug not loading Jul 22, 2022, 2:38:46 PM NC-PT Waiting on Support
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Re: NoteCaddy on update

Postby Flag_Hippo » Sat Jul 30, 2022 5:12 am

I've escalated your ticket with the NoteCaddy team.
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