Wrong Tournament Results

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

Re: Wrong Tournament Results

Postby YashN » Mon Aug 01, 2022 7:52 am

Flag_Hippo wrote:
YashN wrote:Grateful if you can add this to a support ticket/bug report.

Can you please report this to us via a Support Ticket and attach the files provided to you by PokerStars. Thank you.


#790322
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Re: Wrong Tournament Results

Postby YashN » Mon Aug 01, 2022 8:04 am

Updated the ticket to show the Bounty info from the emailed HH, so I won 2 bounties for a total of $15, and not 3 of $5 each.
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Re: Wrong Tournament Results

Postby YashN » Wed Aug 03, 2022 12:12 am

Notified Pokerstars of the big issue with missing PKO Bounty information in the auto-saved HH so now they are aware of it and it has been forwarded to the Dev Team.

However, they asked for my logs, which doesn't help them at all. This is purely a regression bug with their development and they should just add back the statement that prints the Bounty info just as it is still to be found in the emailed HH.

I noticed today that for normal bounty SNGs (not PKO but fixed bounty), once I modify the Bounty Prize on the upper right on editing one Tourney, it fixes that for the rest of the SNGs.

So for now, the work-around really is to ask for the emailed HH and then manually fix this. Maybe you can re-import these but I think they could be detected as duplicates so manual is the best bet for now.
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Re: Wrong Tournament Results

Postby WhiteRider » Wed Aug 03, 2022 3:19 am

PokerStars have now fixed this issue so hopefully it will be rolled out to your region soon.
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Re: Wrong Tournament Results

Postby YashN » Fri Aug 05, 2022 9:23 am

WhiteRider wrote:PokerStars have now fixed this issue so hopefully it will be rolled out to your region soon.


How's it going, WhiteRider? Great news then.

I forgot they have another big issue with the Bet input text box deleting the decimal place when you want to change the bet. Very damaging to our stacks. Hope they've fixed that one too.
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Re: Wrong Tournament Results

Postby YashN » Fri Aug 05, 2022 2:37 pm

By the way, let's not assume for a minute that if PS fixes things on their side that everything is all good: there are issues with PT4 itself. See my details above.

Maybe things get back to normal when PS fixes their bug, but this has to be re-checked on PT4.

Is there a description of the field 'Bounties Won' somewhere?
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Re: Wrong Tournament Results

Postby Flag_Hippo » Sat Aug 06, 2022 5:20 am

YashN wrote:Is there a description of the field 'Bounties Won' somewhere?

See this thread.
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Re: Wrong Tournament Results

Postby YashN » Sun Aug 07, 2022 4:57 pm

Thanks, Flag_Hippo, looks like I got it right while testing manual edits.
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Re: Wrong Tournament Results

Postby YashN » Tue Aug 09, 2022 8:14 pm

As of today, still no fix from PS on this - Canada region.
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Re: Wrong Tournament Results

Postby YashN » Fri Aug 12, 2022 10:47 am

Not sure if I just got a rollout of a new client today. What I do know is I lost all my settings, things seem to look a bit different and there's a big latency on betting action registering. Client info:

Pokerstars 7 Build 52282

What's yours?
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