HUD not positioned properly on stars.pt

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HUD not positioned properly on stars.pt

Postby Korreya » Thu Jul 14, 2022 1:43 pm

Hi there, been using Pokertracker for a long time now and it's the first time this happens.
Hud it's not remembering saved layout anymore.
I have auto center set on both PT4 and PS everything unticked.
Hands are being imported OK, Holecards are being shown in replayer.
My nickname on Stars has special characters «o.co'ka.o»

Also, Hero hud it's not showing current session anymore, it's show's all time stats and turning it off in edit HUD profiles doesn't hide Hero.
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Re: HUD not positioned properly on stars.pt

Postby Flag_Hippo » Fri Jul 15, 2022 4:22 am

There is a known issue on PokerStars where Heros holecards are not being written to hand history files when you have special characters in your nickname and this would lead to the probems you described. PokerStars are aware of the issue and when they resolve it PokerTracker 4 will start working normally again on PokerStars.
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Re: HUD not positioned properly on stars.pt

Postby frank111267 » Fri Jul 15, 2022 12:34 pm

Seit dem Update sind meine Stats auch verschoben,und an jedem Tisch anderst(Full Ring)
Mal eins nach links,am anderen Tisch drei nach rechts usw
Short handed stimmt alles
Vor dem Update nullkommanull Probleme
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Re: HUD not positioned properly on stars.pt

Postby Flag_Hippo » Sat Jul 16, 2022 4:20 am

frank111267 wrote:Seit dem Update sind meine Stats auch verschoben,und an jedem Tisch anderst(Full Ring)
Mal eins nach links,am anderen Tisch drei nach rechts usw
Short handed stimmt alles
Vor dem Update nullkommanull Probleme

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket so we can check your logs and see what's going on here. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: HUD not positioned properly on stars.pt

Postby Korreya » Tue Aug 02, 2022 10:25 pm

Flag_Hippo wrote:There is a known issue on PokerStars where Heros holecards are not being written to hand history files when you have special characters in your nickname and this would lead to the probems you described. PokerStars are aware of the issue and when they resolve it PokerTracker 4 will start working normally again on PokerStars.


I can confirm Hole Cards were not being written to hand history.
Bug has been fixed, everything is working ok.

Thank you!
Korreya
 
Posts: 2
Joined: Thu Jul 14, 2022 1:29 pm


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