Stopped new update, help

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Stopped new update, help

Postby Zverev_N1 » Wed Jul 06, 2022 1:08 pm

Hello,
I accidentally stopped the new update when it was running, I still have all my hands but HUD doesn't work, Pt4 is lagging and when I try to create a new database it is completly empty.
I tried to reinstall but it doesn't work.
Zverev_N1
 
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Re: Stopped new update, help

Postby Flag_Hippo » Thu Jul 07, 2022 5:17 am

Zverev_N1 wrote:I accidentally stopped the new update when it was running, I still have all my hands but HUD doesn't work, Pt4 is lagging

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket so we can check your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
Zverev_N1 wrote:and when I try to create a new database it is completly empty.

A new database is always going to be empty until you import hands into it.
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