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Pokerstar.on

PostPosted: Tue Jun 28, 2022 3:42 pm
by Tinman9956
Playing in ontario on stars. Set up the site configuration for the new site, but I get this error. Imported the hands from the proccessed folder into drive hud without a problem. Any ideas? Thanks
POKERSTARS INVALID.png

Re: Pokerstar.on

PostPosted: Tue Jun 28, 2022 6:52 pm
by triccks
Thought I should chime in, I'm having the same problem and I am also on the new Pokerstars Ontario client.

Re: Pokerstar.on

PostPosted: Tue Jun 28, 2022 9:08 pm
by 1ns0mniak
Same boat

Re: Pokerstar.on

PostPosted: Tue Jun 28, 2022 9:29 pm
by twistedge
Same issue here.. after migrating to the new Pokerstars.ca for Ontario.

Re: Pokerstar.on

PostPosted: Wed Jun 29, 2022 3:48 am
by Flag_Hippo
Please attach your samples of these hand history files to a Support Ticket. Thank you.

Re: Pokerstar.on

PostPosted: Wed Jun 29, 2022 7:05 am
by Tinman9956
Sent some hands.

Re: Pokerstar.on

PostPosted: Wed Jun 29, 2022 4:12 pm
by Qwyk1
Same issue for me.. is pt going to need an update to work correctly? Or is there a way to get this working right? hands imported to h2n with no problem.

Re: Pokerstar.on

PostPosted: Thu Jun 30, 2022 4:11 am
by Flag_Hippo
Qwyk1 wrote:Same issue for me.. is pt going to need an update to work correctly? Or is there a way to get this working right? hands imported to h2n with no problem.

This will require an update to PokerTracker 4. If you open a Support Ticket we can notify you when that's available.

Re: Pokerstar.on

PostPosted: Thu Jun 30, 2022 1:07 pm
by Robbie Robb
Mine's a slightly different issue. Playing in both a $1 and $10 MTT. I received the "maximum number of hands" message and it stopped importing hands. So it works for a bit, but then just stops. And won't restart until 30 minutes have elapsed and I restart Poker Tracker.

Re: Pokerstar.on

PostPosted: Thu Jun 30, 2022 5:10 pm
by triccks
I also submitted some hands, cash and tournament. TY Pokertracker staff