Flag_Hippo wrote:There are several different PokerStars clients around the world and many different gametypes so there isn't a general solution I can give. Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket so we can see what's going on in your specific case and advise you accordingly. The support bundle is created via 'File -> Create Support Bundle' but if you are not seeing that menu option you should update to the latest version of PokerTracker 4.
AmericanAi18 wrote:I have a problem with the HUD as well in pokerstars. It is entirely missing at my tables. It worked in the past (1 year ago) i didnt change settings
same problem for me the hud is no longer displayed on PS zoom so I try to download the latest version of Pokertracker but my antivirus reports a virus to me and eliminates it by itself
what to do ? on the other hand on cash tables or spins everything works this happened since the PS update yesterday 07/06/2022
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