PS Michigan missing winning hands

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PS Michigan missing winning hands

Postby scottp33 » Sat May 21, 2022 2:30 pm

Playing tournaments on Poker Stars Michigan. Software is writing all hand history files. PT4 is showing all hands except hands I win. View today's hands have everything except my winning hands (it does show split pots I was a part of). There is also no record of my alias in the reports. If I try to add a player in the reports section it is like my alias doesn't exist. Sometimes it will show up in the dropdown and I see my alias and the PS logo but then if I try to click on it nothing happens and it disappears. Any thoughts?

Best,
Scott
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Re: PS Michigan missing winning hands

Postby Flag_Hippo » Sun May 22, 2022 5:31 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket along with a sample of your PokerStars hand history files. The support bundle is created via 'File -> Create Support Bundle' but if you are not seeing that menu option you should update to the latest version of PokerTracker 4.
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