Installation error

Questions and discussion about PokerTracker 4 for Windows

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Re: Installation error

Postby Flag_Hippo » Fri Aug 19, 2022 5:26 am

j9sooted wrote:I tried to download and install the latest version of PostgreSQL. Pokertracker would still not work. So I uninstalled and downloaded version 10.22 and installed it. That one worked.

So don't get the latest version, get 10.22 and manually install it. That worked.

PokerTracker 4 doesn't officially support anything higher than PostgreSQL v10 and with some of the more recent versions it will not be able to connect at all to PostgreSQL.
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Re: Installation error

Postby bcsazsar93 » Mon Aug 29, 2022 11:33 am

Can some one help me maybe throught discord as to what exactl need to be done still not working after installing postgres manually
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Re: Installation error

Postby Flag_Hippo » Mon Aug 29, 2022 11:47 am

bcsazsar93 wrote:Can some one help me maybe throught discord as to what exactl need to be done still not working after installing postgres manually

When you installed PostgreSQL did it say that it installed successfully or not? If it isn't installing then in Windows open File Explorer and enter the following in the address bar:

%localappdata%\Temp

In this folder there should be a file called 'install-postgresql.log' - please attach that file to a Support Ticket so we can follow up on this with you.
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Re: Installation error

Postby bcsazsar93 » Mon Aug 29, 2022 12:19 pm

it installed but poker trakr could still not open can some one contact me through discord?
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Re: Installation error

Postby Flag_Hippo » Tue Aug 30, 2022 5:26 am

Discord support isn't available so can you please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in a Support Ticket so we can follow up on this with you. To access the log file after trying to start PokerTracker 4 open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: Installation error

Postby enrique96gpp » Wed Nov 30, 2022 4:25 pm

Tengo el mismo problema MICROSOFT C++. En el enlace que se facilita para descargar "PostgreSQL v10.22" no aparece esta versión exactamente, probé con la ultima (15.1) pero no me funciona. [En el enlace solo están las versiones 15.1 14.6 13.9 12.13 11.18 9.6.24 9.5.25 9.4.26 9.3.25 ] falta la 10.22.

Agradecería mucho la ayuda. Saludos
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Re: Installation error

Postby Flag_Hippo » Thu Dec 01, 2022 6:32 am

PokerTracker 4 does not support PostgreSQL v15. I don't know why PostgreSQL v10 isn't currently on the PostgreSQL downloads page but the installer for v10 can be downloaded from here.
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Re: Installation error

Postby basoares » Thu Dec 01, 2022 10:57 am

Flag_Hippo wrote:PokerTracker 4 does not support PostgreSQL v15. I don't know why PostgreSQL v10 isn't currently on the PostgreSQL downloads page but the installer for v10 can be downloaded from here.


Hello Flag_Hippo.

I had the same problem, but I was not able to download PostgreSQL v10 using the link you provided (when I click on it, nothing happens). Then I downloaded v9.6.24 and Poker Tracker is working with no issues.

Is it ok if I keep using Poker Tracker with v9 of PostgreSQL? Should I expect any problems?
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Re: Installation error

Postby Flag_Hippo » Thu Dec 01, 2022 1:20 pm

basoares wrote:I had the same problem, but I was not able to download PostgreSQL v10 using the link you provided (when I click on it, nothing happens). Then I downloaded v9.6.24 and Poker Tracker is working with no issues.

Is it ok if I keep using Poker Tracker with v9 of PostgreSQL? Should I expect any problems?

The link is working but it will not do anything if you are trying to use it from the community browser in PokerTracker 4 itself so use your web browser if that's the case. PostgreSQL v9.6 will be fine although if you want to use a newer version v11 and v12 should also be OK. Newer versions of PostgreSQL such as v14 and v15 haven't been tested extensively and may not be able to connect to PokerTracker 4.
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Re: Installation error

Postby DONKFIGHTER » Fri Dec 30, 2022 12:20 pm

It's OK with the 11.18 for me ! THX
Windows 11 and PT4.17
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