Installation error

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Installation error

Postby riicko » Sat Mar 12, 2022 12:41 pm

Hi,

Please during installation i have the following error: ,,an error occured executing the Microsoft VC ++ runtime instaler".

Can you help me please?

Thank you
riicko
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Re: Installation error

Postby Flag_Hippo » Sat Mar 12, 2022 1:24 pm

Presuambly that's happening when PostgreSQL (the program where PokerTracker 4 stores your poker data) is installing? If so please manually download and install PostgreSQL v10 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that PostgreSQL install does not complete successfully then in Windows open File Explorer and enter the following in the address bar:

%localappdata%\Temp

In this folder there should be a file called 'install-postgresql.log' - please attach that file to a Support Ticket so we can follow up on this issue with you.
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Re: Installation error

Postby riicko » Sun Mar 13, 2022 6:03 am

Great, it works, thanks for the help ;)
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Re: Installation error

Postby Flag_Hippo » Sun Mar 13, 2022 12:42 pm

Pleased to hear it and thanks for letting me know it worked.
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Re: Installation error

Postby kusty6365 » Sat Mar 19, 2022 11:57 pm

Same issue, and the link to download manually worked fine. Thanks for the thread!
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Re: Installation error

Postby bcsazsar93 » Fri Jul 22, 2022 4:02 pm

I have the same problem microsoft vc runtime ++ which version do i install the 64 bit 10.021 posrgres?
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Re: Installation error

Postby WhiteRider » Sat Jul 23, 2022 3:08 am

Assuming that you have a 64-bit computer and operating system (most modern computers are) then yes, get the latest 64-bit version of v10.
If you're not sure, try the 64-bit version - if your computer isn't 64-bit it will tell you that you have the wrong version and you can then get the 32-bit version instead.
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Re: Installation error

Postby matteo17 » Thu Aug 11, 2022 5:46 am

I'm having the same problem, sytem type is x64-based, OS windows 11
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Re: Installation error

Postby Flag_Hippo » Thu Aug 11, 2022 12:24 pm

matteo17 wrote:I'm having the same problem, sytem type is x64-based, OS windows 11

Please manually download and install PostgreSQL v10.22 for Windows x86-64 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that PostgreSQL install does not complete successfully then in Windows open File Explorer and enter the following in the address bar:

%localappdata%\Temp

In this folder there should be a file called 'install-postgresql.log' - please attach that file to a Support Ticket so we can follow up on this issue with you.
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Re: Installation error

Postby j9sooted » Thu Aug 18, 2022 7:29 pm

I tried to download and install the latest version of PostgreSQL. Pokertracker would still not work. So I uninstalled and downloaded version 10.22 and installed it. That one worked.

So don't get the latest version, get 10.22 and manually install it. That worked.
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