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some hands aren't importing since .37 update
Posted:
Fri Oct 22, 2021 3:52 amby akiba
Since update, not all my hands are being imported. I'm getting this error in the import window.
Error: Ignition: Invalid initial stack. (Hand #4129631974) (Line #177)
My numbers at chico look a bit suspicious but I haven't found any chico errors yet.
Re: some hands aren't importing since .37 update
Posted:
Fri Oct 22, 2021 1:28 pmby Flag_Hippo
Can you please send this hand history sample to us in a
Support Ticket. If you need to revert to PokerTracker v4.15.36 you can download that from
here.
Re: some hands aren't importing since .37 update
Posted:
Tue Jan 11, 2022 1:30 pmby combosupreme
Hello,
Was there any resolution on this? I still see this error in .38 for some hands in cash games.
Re: some hands aren't importing since .37 update
Posted:
Tue Jan 11, 2022 1:37 pmby Flag_Hippo
The files the OP sent didn't generate any errors and they never followed up further with us. If you have a problem then please enable logging via 'Configure > Options', restart PokerTracker 4 and then import from your files. Next send your log file and hand history sample to us in a
Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
Re: some hands aren't importing since .37 update
Posted:
Sat Jan 22, 2022 9:32 pmby seanmp22
I've been getting that import error sometimes as well and as far as I can tell it's when a hand starts with a player at the table with a starting stack of $0. Say a player busts on the previous hand and doesn't have auto-rebuy turned on; the next hand the log will have them at the table with a starting stack of $0 and the hand won't import. I was able to fix individual instances of this by editing the log to show the starting stack of the $0 player to something greater than $0, saving the file, and then re-importing it. But hopefully this helps you fix the problem going forward because if I wasn't paying attention then my results graph would be off by multiple buy-ins. I'll submit my log file now for you guys to check out.
Re: some hands aren't importing since .37 update
Posted:
Sun Jan 23, 2022 6:22 amby Flag_Hippo
This issue has been reported to the development team to be fixed. I don't see any
Support Ticket submitted from your account but if you open one we can send you a notification when a fix is available.
Re: some hands aren't importing since .37 update
Posted:
Sun Jan 23, 2022 11:26 amby seanmp22
My apologies, a portion of my log file has now been submitted. --- > Ticket #722491
