Chico HUD Stopped Working

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Chico HUD Stopped Working

Postby SupremeLeader » Wed Aug 18, 2021 12:24 am

Using PT4 v4.15.34
Chico client TigerGaming
HH converter: 'KingsHandsConverter'

Been using this setup for months and it was working fine until last week.

PT4 is successfully importing the HHs in real time, but HUD does not display.

A few other players have also told me Chico HUD stopped working for them.

Idea: maybe the PT4 table detection regex no longer works due to Chico changing table titles? Here's a recent example: https://imgur.com/a/wtt2rLC
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Re: Chico HUD Stopped Working

Postby Flag_Hippo » Wed Aug 18, 2021 5:07 am

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with screenshots and the hand history files provided by your converter. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: Chico HUD Stopped Working

Postby SupremeLeader » Wed Aug 18, 2021 4:57 pm

Flag_Hippo wrote:Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with screenshots and the hand history files provided by your converter. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.


Thanks. Submitted logs, hand histories and a video demonstrating the issue.
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Re: Chico HUD Stopped Working

Postby JohnyB » Sun Sep 25, 2022 2:02 pm

Did this thing get resolved? I am having same issue, HUD is not loading on Satellites that have -- in their name.
It says HUD loading... in PT 4, but it never actually loads, it works fine on other tables that are not satellites.
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Re: Chico HUD Stopped Working

Postby Flag_Hippo » Sun Sep 25, 2022 2:32 pm

That was an issue with the converter which was fixed on their end so you might want to contact them about this since if there is a mismatch between the table and the generated hands then the HUD will not be able to attach. You can also report your issue to us if required via a Support Ticket:

Tutorial: Reporting A Problem
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Re: Chico HUD Stopped Working

Postby JohnyB » Sun Sep 25, 2022 2:48 pm

I forgot to mention that I am using BetOnline card catcher instead of the one mentioned in the original message. Do I try to contact them?
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Re: Chico HUD Stopped Working

Postby Flag_Hippo » Mon Sep 26, 2022 4:54 am

I can't speak for their support but they should be able to advise you on that.
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