No data saving.

Questions and discussion about PokerTracker 4 for Windows

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No data saving.

Postby Trouserman » Wed Dec 08, 2021 6:03 am

Hello all. Does anybody know if there is a support email or phone number for PT4, because I have paid for it and installed it and I cannot see any hands saved in the PT. It doesn't seem to be working.
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Re: No data saving.

Postby Flag_Hippo » Wed Dec 08, 2021 6:56 am

On what poker site is this? Without further information on where you play I cannot be more specific but please check your Poker Site(s) are configured correctly with PokerTracker 4.

Site Configuration Guide

Once that is setup you can test this on a table by clicking 'Play Poker -> Get Hands While Playing' and after playing your first hand you should see that get imported. If that doesn't get things going please open a Support Ticket with all relevant information and your log file and one of our technicians can assist you further:

Tutorial: Reporting A Problem
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