PTO Not Importing From PokerStars

[TomBrooklyn]

PTO is not importing hands from PLO and NLO on PokerStars for me.

I haven't used PTO in a while and when I came here I saw the post to install a patch and download the 2nd download on the page. I had an old version, so I downloaded the first download for the version, and then the patch.

I'm still not getting any hands.

When I specify All Dates in Preferences I see someone else's stats, then I click on My Stats and can see my older games. Every time I do that I have to reclick "My Stats" to see mine. It still doesn't show the games I'm playing right now.

[TomBrooklyn]

I found the problem.

The import window says: Unregistered User - There are already 1,000 hands or 30 tournament summaries loaded into the database and you have not yet registered Poker Tracker Omaha. No more hands/summaries can be loaded until you register this product.

However, I bought PTO on or just before June 19, 2008, paid by PayPal and recieved a Product ID and activation code and I used it successfully for several thousand hands.

I followed the link to register so I could reregister. My order history doesn't show PTO. I filled out the form to Link Previous Order and it didn't go through successfully.

[TomBrooklyn]

Hi.
Also, I just noticed the Product ID I was given in the email sent by PT with the registration code does not match the Product ID I find in PTO under Help.

[WhiteRider]

Please create a ticket on the Support system and give your new Product ID, and you will be sent a new code.

[TomBrooklyn]

WhiteRider, Wilco. Confirmation recieved was: Your message has been sent to support. You will receive an email once support has responded." Am awaiting email. Tom Out.

[ptrack mike]

I responded to the support ticket.

[TomBrooklyn]

Hi Mike,
Got your support ticket response with a registration number. Problem though: I don't know what to do with it. PTO under Help/How to Register PTO sends me to the purchase page with no indication of what to do with registration number.

[ptrack mike]

Send reply to ticket. I'll always respond to the ticket so you don't need to keep posting here.