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Import hands, works, register, session lost

PostPosted: Thu Jul 03, 2008 12:32 am
by DoomsDaySolja
I downloaded pto and imported about 1050 hands that I already had on my computer, everything worked fine.
I started up a session while waiting for the registration code to come after purchasing, i probably clicked import a few times to test it and it didn't load any more hands because it hadn't been registered yet.
I finished registering the product and tried to import, but all my hands from today's session seemed to have disappeared - they were never loaded and I didn't see them in either the stars hand history folder or where i told pto to send them.
I tested out some more hands after this point and they loaded perfectly fine.

Any way to recover the lost session?
And in the initial import, would it necessarily have loaded all of the initially stored hands or would it have stopped after a given file once it reached 1000 hands? I think I had more than that, but could be wrong.

Re: Import hands, works, register, session lost

PostPosted: Thu Jul 03, 2008 6:48 am
by ptrack mike
It should have stopped at 1000 hands until it was registered.

Send an email to PokerStars support and ask them to send you the hands you played from the date(s) you are missing. After they respond, copy the hands into a text file using Notepad and save the file in your PokerStars hand history folder, then run the auto-import again.