PAHUD not starting and asking me to register

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PAHUD not starting and asking me to register

Postby EitherOr » Sat Jul 26, 2008 3:30 pm

Today when starting PAHUD I get a message saying please confirm date and allow PAHUD access to the net to verify my subscription. It then says I have a trial subscription only which has ran out, and is asking for a registration code.

I was running v1.16 (I think - I hadn't updated it for a long time anyway), I downloaded 1.19.6 beta but the same thing happens.

I registered the program ages ago, and have never had any problems like this before, so any help will be appreciated.

Thanks
EitherOr
 
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Re: PAHUD not starting and asking me to register

Postby WhiteRider » Sat Jul 26, 2008 5:29 pm

You may need to temporarily disable your firewall to allow PAH to connect to the registration server. As far as I know the registration server is OK, but if you can't connect soon please reply.
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Re: PAHUD not starting and asking me to register

Postby EitherOr » Sat Jul 26, 2008 7:42 pm

I've disabled both my firewalls (and tried one at a time as well) and still get the same message - your trial has ended, please register if you want to continue using the program.
EitherOr
 
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Re: PAHUD not starting and asking me to register

Postby WhiteRider » Sun Jul 27, 2008 5:10 am

I assume you tried re-entering your code?
Please create a ticket on the Support system under the PAH section so that we can get your code checked out, and link to this thread.
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Re: PAHUD not starting and asking me to register

Postby EitherOr » Sun Jul 27, 2008 9:03 am

I don't actually have the code, I bought PAHUD over a year ago (sometime early 07) and have deleted all the correspondance. It will have been bought using the email addy I registered here with, if that is of any use to prove I do actually own it. I also had some problems with the code then, if I remember correctly I emailed the old PAHUD support address (before it was linked to PT3) and it was auto registered for me.

Sorry if this wasn't clear.

I assume this means I don't have to create a ticket, but if I do let me know.

Thanks
EitherOr
 
Posts: 10
Joined: Sat Jul 26, 2008 3:20 pm

Re: PAHUD not starting and asking me to register

Postby WhiteRider » Sun Jul 27, 2008 9:17 am

I can't see your email address from here - please create a ticket (select the PAH section) and I'll be able to resend your code.
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