Customer satisfaction is our top priority and we will do anything within our control to ensure that.
There is A LOT more involved in determining when to release software. Decisions need to be made in advance, pressure by the community at large, etc. (and that is an over generalization). It is MUCH more difficult than simply saying, OK, software is bug free, time to release. With that said, if we would have been aware of the largest issue (HUD lag while playing many tables) we probably would've pushed release back a week or two; unfortunately, this issue did not really come up in alpha and best testing.
We are well aware of the current issues with PokerTracker 3 and I can assure you that we have been working tirelessly to get the next build out and for it to be stable. We have made very good progress, ask any of our alpha testers who should be able to attest that we have been working very hard and making good progress. We are hoping to have a public beta of build 3 out early this week which should be more stable than build 2. If the public beta goes well, we will re-release it as stable by the end of the week.
Build 3
should resolve any lag issues that you are experiencing and a few other minor issues have been resolved as well. Once build 3 is stable, we plan on implementing a database cache which will dramatically increase HUD data retrieval speeds.
We are not satisfied that a few users are not happy and are having issues. It further saddens me that after 5+ years of being the industry leader that these users will not give us the benefit of the doubt for a few weeks/months. If we are still having these same issues in a few months then please get back to me; I am pretty confident that they will be resolved as fast as humanly possible.
Anyone that expected PokerTracker 3 to be released and have no issues does not understand software very well and/or are spoiled by the stability of PokerTracker Holdem v2. Let me remind you that:
- PokerTracker 2 has been around for 5+ years therefore it should be rock solid stable
- PokerTracker 3 is a complete code rewrite (written from scratch)
- For me personally, PT3 is more stable at initial release than a competing software has been several months after their release. (I am not condoning it by any stretch)
In five plus years, everyone will be clamoring about how solid PT3 is/was and this will be a mere lost memory. I challenge you to stick with us and I can promise that you will not be disappointed in the weeks, months, and year to come.
Best regards,
Derek Charles, Co-Owner
PokerTracker Software, LLC.