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Re: PT4 freezes when i try to replay a hand

I have not been able to reproduce the issue on the latest version however it might be specific to your settings and/or happen only with specific hand histories. please open a Support Ticket and report your problem so that we can see what is going on.
by morny
Sun Oct 09, 2016 11:27 am
 
Forum: PokerTracker 4
Topic: PT4 freezes when i try to replay a hand
Replies: 6
Views: 1133

Re: Error installing v4.14.20

Great!!
by morny
Sun Oct 09, 2016 11:23 am
 
Forum: PokerTracker 4
Topic: Error installing v4.14.20
Replies: 5
Views: 1211

Re: HUD wrong positioning

Thanks guys, we have had other reports now. It is still only a handful, but I do not know at this point if it's isolated or not but were looking into it urgently and will update once we have more information.
by morny
Sun Oct 09, 2016 11:22 am
 
Forum: PokerTracker 4
Topic: HUD wrong positioning
Replies: 16
Views: 2556

Re: Lower opacity until mouseover not working properly!

Not sure what the problem is there. I would suggest manually searching for the driver. So once you identified the name of the graphics card via the device manager like in the link example where it shows NVIDIA Geforce GTX 670M then I would google "latest NVIDIA Geforce GTX 670M drivers". Y...
by morny
Sun Oct 09, 2016 11:21 am
 
Forum: PokerTracker 4
Topic: Lower opacity until mouseover not working properly!
Replies: 10
Views: 1848

Re: pt4, betonline stats inop

If you PM me the email you sent the post from I will look into why you did not get a reply and apologies for that, we definitely wouldn't ignore them and ill find out what happened. The HUD shows cumulative stats for everyone except the Hero. To see session stats on the HUD for other individual play...
by morny
Sun Oct 09, 2016 11:15 am
 
Forum: PokerTracker 4
Topic: pt4, betonline stats inop
Replies: 1
Views: 624

Re: Weirdest bug ever: PT4 doesn't know maths

Bumped this with the developer but he will not be around until Monday.
by morny
Sun Oct 09, 2016 11:04 am
 
Forum: PokerTracker 4
Topic: Weirdest bug ever: PT4 doesn't know maths
Replies: 56
Views: 7223

Re: Lower opacity until mouseover not working properly!

Thanks, I have passed it along to the Q.A team to look into but if the issue re-occurs try updating the graphics card and let us know if that resolves it and if not please open a Support Ticket and report your problem so that we can see what is going on.
by morny
Sat Oct 08, 2016 6:06 pm
 
Forum: PokerTracker 4
Topic: Lower opacity until mouseover not working properly!
Replies: 10
Views: 1848

Re: Error installing v4.14.20

Similar instructions should fix it: Press ctrl+shift+esc and under processes look for PokerTrackerWeb4.exe under the processes tab. (sort alphabetically to find it quickly) If it is not showing up rebooting and running the update again should resolve it. The issue is usually caused when the applicat...
by morny
Sat Oct 08, 2016 6:03 pm
 
Forum: PokerTracker 4
Topic: Error installing v4.14.20
Replies: 5
Views: 1211

Re: HUD smaller in the replayer after last update (4.14.20)

I could not reproduce the issue nor have i seen any other reports from users. If you switch to another profile is this also the same? Maybe PT wasn't closed or did not close correctly during the update and it cause an issue. Try rebooting then running the update again and if the problem persists ple...
by morny
Sat Oct 08, 2016 6:00 pm
 
Forum: PokerTracker 4
Topic: HUD smaller in the replayer after last update (4.14.20)
Replies: 1
Views: 449

Re: Partypoker cash game name masking

This change was made by PartyPoker not ourselves: Here is a snippet from their statement : From Oct. 5, 2016 on, any hand histories from cash games at PartyPoker will only contain aliases for the person who owns the hand history file; all other players will be listed anonymously as Player 1, Player ...
by morny
Sat Oct 08, 2016 5:57 pm
 
Forum: PokerTracker 4
Topic: Partypoker cash game name masking
Replies: 2
Views: 1443
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