Thanks for the update. That does sound strange and isn't something I've come across personally or know how to address, sorry. One additional thing I would suggest is to check that the hand history folder does actually exist. In the ACR Settings window on the Hand Histories page click the 'Open Folde...

Please close PT4 down and then re-run the ACR installer. If PT4 is running the ACR installer will not delete and not re-create the hand history folder. If PT4 is closed down the installer should set things up correctly, but once installed please check your settings to make sure that it is configured...

6+ Holdem is not supported. Normally 6+ hands shouldn't even import, although for some sites the hand histories may not record the game type explicitly so it is possible that they might, but the data will not be recorded accurately for them. Should you wish to be notified if we add support for 6+ Ho...

Are the hands showing the correct time? ie. the local time when they were played? There shouldn't be any reason why hands don't import or stats don't update during specific times, but if the hand times are importing incorrectly then the 'My Day Starts At' setting (in Configure > Reporting Options) c...

That's good to hear! Thanks for following up.

That was hosted by a third party and it isn't something I have a copy of. Depending on what you're looking for you could use the "insert" link when editing Columns in the Stat Editor - that let's you see all of the available tables and the fields within each. If there's something specific ...

In the Hud you can use Color Ranges to highlight different stat value ranges. Check out this guide section.

In Reports there isn't anything automated for that, but you can define colors for stats based on their value as
described here.

VPIP will only be 100% if you also filter for being in the SB position. tourney_hand_summary.str_actors_p LIKE '9%' only filters to hands where the SB was the first player to act, but it will include all players in those hands.

That looks like you lost connection to the download - if you reboot your computer and run PT4 again does the PostgreSQL installer run again? If not, you can download the latest PostgreSQL 12 version (12.18 currently) from this page and run that to install PostgreSQL manually. We recommend using our ...

There is a custom stat called "Preflop All-In Ratio" in the Download Warehouse which you can download and import using File > Import Statistic.