using the PT4 HUD on Pokerstars the HUD ALWAYS is in wrong position. Everytime I have to unlock the Layout and pull the HUD to the right player. Please check your auto-center/preferred seat settings in PokerTracker 4 and PokerStars. We recommend that you select "Always Auto-Center Me" in ...

Please export your custom statistic and attach that to a Support Ticket along with a screenshot of a report where you are using it however if it's a custom report just export the custom report instead and attach that as it will include any custom statistics in the report.

That looks good.

Was this ever resolved? I am having the same issue on 888. This was for the Ignition Hand Grabber so it's not relevant to your issue. If you are having a problem with your HUD on 888 please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next r...

Can you please send your API queries to via a Support Ticket. Thank you.

I found some documentation online outlining what the column names mean in each table. However, I haven't been able to find anything about the cash_cache and custom_cash_cache tables. We have not published the schema like we did for PokerTracker 3 however the meaning of database fields haven't chang...

If you have queries regarding managing your Premium HUD Developer account please open a Support Ticket.

You can create a tournament version using the cash version as a base. Create an equivalent custom column for cnt_players_ttl in the tournament section and change 'cash' to 'tourney' in the expression: cnt_players_ttl sum(tourney_hand_summary.cnt_players) With that custom column you can create a stat...

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next try and import the hands using 'Play Poker -> Get Hands From Email' and then attach your support bundle to a Support Ticket . The support bundle is created via the 'File -> Create Suppo...

What happened when you imported? PokerTracker 4 reports the number of hands that get imported so if it reported hands being imported they will be available to view in your reports. Make sure that you don't have any filters set that would prevent this data from appearing in PokerTracker 4. If the han...