Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker 4 window - the file we need is t...

While most people have upgraded without a problem there have been some PostgreSQL issues reported so before making any major changes to your computer you should backup your poker data:

Guide: Backup & Restore

You can filter for more than one buyin via "More Filters -> Game Details -> Tournament Buy-Ins". and filters for speed does not work either. What exactly do you mean by "does not work"? Are the tournaments you play tagged with the correct description/speed? Depending on where you...

This is intentional behavior - when you could have multiple rows of different currencies the only sensible way to add them up is to do so in My Currency. It's true we could show it in game currency if you only had one type of currency in the report but since we have to design the stats for use by ev...

You can follow this guide which walks you through how to fully uninstall and reinstall PostgreSQL 9.3. When PostgreSQL 9.3 is installed successfully you can go ahead and restore your backup file in PokerTracker 4 even if you had a different PostgreSQL version before.

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker 4 window - the file we need is t...

When you installed PostgreSQL manually did you get confirmation that was successful? Click Start type services.msc and click on it when it appears. Do you see the PostgreSQL service in the list?

This could be caused by some combination of large padding value, multiple-character separator, and possibly column spanning if you use that. Try setting padding to zero or one and the separator to a single character and see if that helps. If you still can't get it to display as it should please open...

Go to "Configure -> Statistics" and search for the "Player Name Short" stat and you can create a copy of it by selecting "Duplicate" on the "Definition" tab. Once you have that stat edit the "Format Type" from this: ignore_formatting(trim(this,5)) to...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker 4 window - the file we need is t...