Which site is this for? Pokerstars for example permits importing 30 observed hands which leads some to believe auto importing is working when in reality it is not. Besides installing the poker site software in English about the only two things which would need to be done are 1) enable the "save...

Would you see this for submitting a ticket: http://www.pokertracker.com/forums/viewtopic.php?f=45&t=20464 Enable logging and go through the steps which initiate/remove the gray box and return both log files. A screenshot or two may also help. In the ticket please include details such as the gray...

Hi -

I've responded to your support ticket.

Mike

Hi Al - I'm not familiar with what the skin might be displaying so although this sounds like a 'lifetime' total, is it likely the "My Day Starts At" on the "Settings" button could be causing the discrepancy? You haven't aliased another screen name to this one or have a filter set...

Hi - It sounds as if your configuration isn't quite complete - you can use this guide to for the steps: http://www.pokertracker.com/products/PT3/docs/?doc=ftpconf . Once that's correct you'll start seeing your own hands imported and stats on all of your opponents. What the configuration boils to is ...

Sites which use a database file for hand histories can develop other problems over time so it is best to get in the habit of routinely "clearing" the file. To do so see the steps in the Microgaming guide ("Before Auto Importing"): http://www.pokertracker.com/products/PT3/docs/?do...

After clicking "Holdem Tournament Player Statistics" on the "Sections" tab, click the "Columns" tab and "amt_bb_won" - note in the right-hand window how "holdem_hand_player_statistics.amt_won" is now " tourney_ holdem_hand..." (if you switc...

Hi - I'm not sure I follow - you click/apply a filter then do not see the filtered hands listed on the "Hands" tab? The upper window of the "Hands" tab is a summary (grouping all like hands together to show their collective stats) and the lower window gives you access to the indi...

When you say "two tournaments" do you mean you imported two tournaments or played two tournaments? Might you have imported only one of them so that's all you see in PokerTracker3? You can try clicking the "Clear" button then "Refresh" and see if both are there. If you s...

1. Click "Configure -> Stats" and choose "Holdem Tournament Player Statistics" before creating the stats; 2. After creating them click "Database -> Housekeeping", select your database and with at least the "Update Cache" box checked click "Begin" and...