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Re: setting up on new PC

Does the backup include "Processed Hands"? If so try again with Processed Hands unchecked - that will skip that part of the restore process and may allow it to complete for you.
by Flag_Hippo
Sun May 15, 2016 5:39 am
 
Forum: PokerTracker 4
Topic: setting up on new PC
Replies: 8
Views: 930

Re: problem with partynick

Windows does not normally allow folders to be created that end with "dots" at the end. Please create a screenshot or two and attach them to a Support Ticket along with your PokerTracker4.log file so that we can see what is going on.
by Flag_Hippo
Sun May 15, 2016 5:32 am
 
Forum: PokerTracker 4
Topic: problem with partynick
Replies: 1
Views: 145

Re: Are aliases exportable?

No. That information is only transferred when backing up/restoring a database.
by Flag_Hippo
Sat May 14, 2016 5:53 am
 
Forum: PokerTracker 4
Topic: Are aliases exportable?
Replies: 1
Views: 165

Re: Ipoker shutting down

Check that your system is up to date (e.g. all Windows updates) and that you have the latest drivers for your graphics card. ? Its fine when I dont use the HUD Does the crash occur at Speed Poker tables, tournament tables, and/or on on normal cash game tables? Whether you play Speed Poker or not tr...
by Flag_Hippo
Sat May 14, 2016 5:51 am
 
Forum: PokerTracker 4
Topic: Ipoker shutting down
Replies: 7
Views: 665

Re: Install: PostgreSQL stops at "Starting the database serv

It is possible that security software on your computer is interfering with the PostgreSQL install. We also have guides for manually installing PostgreSQL here but if you have any further trouble please open a Support Ticket and one of our technicians can assist you in getting everything up and runni...
by Flag_Hippo
Sun May 01, 2016 2:07 pm
 
Forum: PokerTracker 4
Topic: Install: PostgreSQL stops at "Starting the database server"!
Replies: 1
Views: 151

Re: Issue with bounty stats for Progressive Knockout tournam

If you would like to be notified when an update on this is available please create a support ticket quoting reference #5476.
by Flag_Hippo
Sun May 01, 2016 2:00 pm
 
Forum: PokerTracker 4
Topic: Issue with bounty stats for Progressive Knockout tournament!
Replies: 17
Views: 7179

Re: Inalid pot-size winning ipoker

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system along with your PokerTracker4.log file and original hand histories.
by Flag_Hippo
Sun May 01, 2016 1:54 pm
 
Forum: PokerTracker 4
Topic: Inalid pot-size winning ipoker
Replies: 1
Views: 367

Re: Tourney error

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system along with your PokerTracker4.log file.
by Flag_Hippo
Sun May 01, 2016 1:50 pm
 
Forum: PokerTracker 4
Topic: Tourney error
Replies: 1
Views: 192

Re: does not react

Please do not cross post. We read every thread.
by Flag_Hippo
Sun May 01, 2016 10:04 am
 
Forum: PT4 for macOS
Topic: does not react
Replies: 1
Views: 346

Re: does not react

Please enable logging via "Configure -> Options -> Logging Enabled". Next restart PT4, reproduce this problem and then report it via our support system along with your PokerTracker4.log file so that we can see what is going on.
by Flag_Hippo
Sun May 01, 2016 7:45 am
 
Forum: PokerTracker 4
Topic: does not react
Replies: 2
Views: 316
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