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Re: PT4 Bovada zone hands

If you've selected the correct name and cleared all your filters and you still don't see stats please post a screenshot or attach it to a Support Ticket . If you see stats but the hands report is empty right click the blank report and choose Configure Report then click Restore to Defaults and that s...
by Flag_Hippo
Sat Jul 09, 2016 7:07 am
 
Forum: PokerTracker 4
Topic: PT4 Bovada zone hands
Replies: 1
Views: 332

Re: Strange results report

That line will be for unknown hands. If you add the "Player" stat back to the report do you still see them? If you click on the blue "Filters" link what are the active filters you are using in that report?
by Flag_Hippo
Sat Jul 09, 2016 7:04 am
 
Forum: PokerTracker 4
Topic: Strange results report
Replies: 3
Views: 405

Re: PartyPoker Sit n Go Hero

kraada wrote:We do the best we can with the information they give us - if you have a tournament that isn't being tracked properly send it to us via our support system and we'll look into it for you further.
by Flag_Hippo
Sun Jun 26, 2016 1:30 pm
 
Forum: PokerTracker 4
Topic: PartyPoker Sit n Go Hero
Replies: 5
Views: 897

Re: New Timezone on MAC won't work

Confirm where your PostgreSQL is, probably here: /Library/PostgreSQL/x.y "x.y" will be two numbers such as "8.4", "9.0", etc. Open a terminal, probably in "Utilities". In the terminal window copy/paste this: sudo rm /Library/PostgreSQL/x.y/data/postmaster.pid ...
by Flag_Hippo
Sun Jun 26, 2016 1:29 pm
 
Forum: PokerTracker 4
Topic: New Timezone on MAC won't work
Replies: 1
Views: 221

Re: Software error

If you backed up your database using PokerTracker 4 then you can restore that backup file via "File -> Restore" after you have upgraded your PostgreSQL installation and we have a guide for that here:

Guide: How to Manually Install or Reinstall PostgreSQL 9.3
by Flag_Hippo
Sun Jun 26, 2016 1:27 pm
 
Forum: PokerTracker 4
Topic: Software error
Replies: 23
Views: 2233

Re: Filter anonymous tables from others

That may be possible in a custom report using expression filters in a similar way to this thread based on the player names at the anonymous tables assuming they are always something like Player1, Player2 e.t.c.
by Flag_Hippo
Sun Jun 26, 2016 1:24 pm
 
Forum: PokerTracker 4
Topic: Filter anonymous tables from others
Replies: 6
Views: 905

Re: Hotkeys not working

I have not heard of this before. If your hotkeys are not working even when you are running PokerStars as admin without PokerTracker 4 running then I would suggest contacting PokerStars support to see what could be causing that.
by Flag_Hippo
Sun Jun 26, 2016 6:59 am
 
Forum: PokerTracker 4
Topic: Hotkeys not working
Replies: 8
Views: 1605

Re: PKR Hand History Converter for PT4

If there is any update on PKR then the appropriate staff who can answer that will reply after the weekend.
by Flag_Hippo
Sun Jun 26, 2016 6:56 am
 
Forum: PokerTracker 4
Topic: PKR Hand History Converter for PT4
Replies: 9
Views: 1075

Re: How can I Manually Add a Tournament

You can update tournament information manually using the Tournament Results window. To do that either right-click the selected tournament(s) and choose Edit Tournament or click the Edit Tournament Results button in the sidebar when viewing the Results page. Guide: Updating Tournament Information Man...
by Flag_Hippo
Sun Jun 26, 2016 6:54 am
 
Forum: PokerTracker 4
Topic: How can I Manually Add a Tournament
Replies: 1
Views: 491

Re: technical issues HELPPPPP PLEASE !!!!!

Please do not cross post. I have replied in your existing ticket.
by Flag_Hippo
Sat Jun 25, 2016 7:44 am
 
Forum: PokerTracker 4
Topic: technical issues HELPPPPP PLEASE !!!!!
Replies: 1
Views: 219
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