Folks all I've done is update the software when prompted and now I'm having all sorts of issues, including backups and lost hands etc. This message is displayed when opening the app. I am a paying customer, I expect this to be resolved asap or I will be cancelling my subscription and requesting a f...

Security software can sometimes cause strange issues so if that's all you've installed I'd recommend completely uninstalling Malwarebytes, restarting your computer with Windows Defender active instead and then trying a fresh install of PostgreSQL to see how that behaves.

So i stupidly updated pt4 today and it obviously crashed and i lost my db which was upsetting but life goes on. If PokerTracker 4 were to crash databases are not just lost. What exactly happened? What version of PokerTracker 4 did you update from? Did you install PokerTracker v4.18.2 and it was unr...

Try saving the backup file to the root of C:\ instead of the default location and if you have 'Processed Hands' enabled under 'Optional Files' turn that off as well. If that doesn't resolve the issue then please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart P...

Querying the data of a player that the statistic is not written for will require the addition of a subquery (which is unable to use the database cache ) like this: cash_hand_player_statistics.id_hand in (SELECT chps.id_hand from cash_hand_player_statistics chps, player p, cash_limit cl where chps.id...

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A technician will be following up with you via your support ticket.

Unfortunately I've not seen anything like this before. If a completely different PostgreSQL install hasn't changed this behaviour then something with your device is likely causing this issue. Have you done a full virus scan on your computer? If you open a Support Ticket and attach your 5 latest Post...

I'm planning on buying pokertracker. Right now I am playing on my laptops, but I am planning on gettinng a new computer for playing next month, so my question is - can I transfer the license? That's not a problem. If you uninstall from one computer that will free up an activation that can then be u...

I have several versions of postgre. Does this not harm the performance of pt4 or my PC? That wouldn't normally have a significant impact. How to delete previous versions? You can uninstall PostgreSQL versions that you are not using with PokerTracker 4 or any other programs: Guide: Uninstall Postgre...