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Re: Connection Lost to Database: PT4 DB

If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide to see if that resolves your problems. If the trouble persists then restart PokerTracker 4 using the logging enabled link on your Start ...
by Flag_Hippo
Sun Jul 12, 2015 8:15 am
 
Forum: PokerTracker 4
Topic: Connection Lost to Database: PT4 DB
Replies: 2
Views: 123

Re: Fulltilt, HUD however no reports

As your Full Tilt hands are importing and your HUD is working then you can safely ignore the message that Full Tilt is not configured. Please make sure that your Full Tilt screenname is aliased to the active player in your report and this should display your Full Tilt data.
by Flag_Hippo
Sun Jul 12, 2015 8:09 am
 
Forum: PokerTracker 4
Topic: Fulltilt, HUD however no reports
Replies: 2
Views: 257

Re: Hero vs vilain not showing hands

Try resetting the report to the default state. To do that, right click the report where the hands should show and choose "Configure Report". In the window that appears, click "Restore to Default" and click "OK".
by Flag_Hippo
Sun Jul 12, 2015 8:01 am
 
Forum: PokerTracker 4
Topic: Hero vs vilain not showing hands
Replies: 2
Views: 135

Re: how to sync PT4 with BETCOIN

To get things setup with Betcoin you would want to refer to this guide while also taking note of the known issues. You should also make sure you are running the latest version of PokerTracker (v4.13.5) available from here.
by Flag_Hippo
Sun Jul 12, 2015 7:58 am
 
Forum: PokerTracker 4
Topic: how to sync PT4 with BETCOIN
Replies: 1
Views: 423

Re: How to make direct lines

Please export your HUD, zip/compress it and attach that to a support ticket along with a link to this thread and we'll take a look at it.
by Flag_Hippo
Sun Jul 12, 2015 7:48 am
 
Forum: PokerTracker 4
Topic: How to make direct lines
Replies: 4
Views: 314

Re: cant open pt4

Thanks. It is possible that the defrag/registry clean has changed something so please attach your last few PostgreSQL log files to a support ticket with a link to this thread and we'll investigate this further for you. In addition to the PostgreSQL logs please also attach a copy of the postgresql.co...
by Flag_Hippo
Sun Jul 12, 2015 7:41 am
 
Forum: PokerTracker 4
Topic: cant open pt4
Replies: 9
Views: 990

Re: Pokertracker 4

I can only see Holdem Small Stakes on your PokerTracker account so can you please give us further details on your purchase (name of purchaser, purchase method and email address used) in a support ticket. Thank you.
by Flag_Hippo
Sat Jul 11, 2015 2:49 pm
 
Forum: PokerTracker 4
Topic: Pokertracker 4
Replies: 1
Views: 127

Re: New database with no old hands?

After you have created a new database please make sure it is set as the active/default database. Old hands should not import into a new database as they are moved to your processed folder when you stop getting hands so if this is happening check that you are not auto importing from your \Processed f...
by Flag_Hippo
Sat Jul 11, 2015 2:45 pm
 
Forum: PokerTracker 4
Topic: New database with no old hands?
Replies: 1
Views: 100

Re: cant open pt4

Did you stop the PostgreSQL service (Start --> Programs --> PostgreSQL --> Stop Services) before starting the defrag and registry clean? Try rebooting your computer then go to "C:/Program Files/PostgreSQL/x.y/data" and if you see a "postmaster.pid" file there, delete it (not &quo...
by Flag_Hippo
Sat Jul 11, 2015 7:34 am
 
Forum: PokerTracker 4
Topic: cant open pt4
Replies: 9
Views: 990

Re: PT4 doesnt see my PLO update

You purchased a separate code rather than an upgrade so please report this via our support system and we can resolve this for you.
by Flag_Hippo
Sat Jul 11, 2015 5:50 am
 
Forum: PokerTracker 4
Topic: PT4 doesnt see my PLO update
Replies: 1
Views: 177
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