Your screenshot shows the "convert from PokerTracker 3" page, and there isn't a direct conversion from HM3 databases at this time. You will need to import your hand histories using 'Get Hands From Disk' on the Play Poker page. If you have all of your original hand history files you can imp...

There is a known issue with custom stats in that report, although I'm not sure it will affect your exact issue as I would expect that issue to mean that cached custom stats show the same value for each position. I think that may not be happening because you're using built-in columns, but I suspect t...

If you are playing at Ignition, WPN, GGPoker or a couple of other sites that is a known issue in PokerTracker v4.18. These hands are importing with an incorrect time and this can impact if hands are displayed when a report is based on a specific time period such as the 'Play Poker' section however t...

Unfortunately stats which combine hand data and overall tournament data like that will not work in the Hud.

I assume that the second one in the list "PokerTracker 4 Database" is the one that you restored, and it is that one that you tried to delete? You cannot delete the active database, so if you want to delete that one you would need to make the other database active/default first. Your databa...

You can use the same registration code on your new computer. To find that go to My Account > Registration Codes while logged into this site. If you're not able to find your code that way you can open a Support Ticket and tell us the email you used for your purchase and we can re-send your code.

I suspect that may be due to a bad custom stat. Near the end of the error in your screenshot there should be a space before the "AND" in ...cnt_p_raise>0AND ...", although I don't know exactly where that expression is coming from. The first thing I would try would be to temporarily re...

Please compress your example hand history and tournament summary files and attach them to a Support Ticket. The development team are aware of this issue but the more examples we have the more completely we will be able to address it. Thanks.

There is a built-in stat that sounds like what you want, called "Fold to Raise After T CBet", so take a look at that. For background though; you cannot just change a stat expression like that without making new Columns. What the stat references needs to exist. Take a look at the Custom Sta...

All of the "condition" parts need to be together in the first part of the IF statement. It would be simpler to make separate columns for each site, and then add them together in a stat, but if you want to do it all in one then you'll need to nest your IFs for each site, like this: sum( if[...