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Re: Vs BTN

You can filter for facing a steal in the big blind via 'Actions & Opportunities -> Preflop -> Preflop Opportunities -> Faced Steal Attempt -> In Big Blind (BB)' and for the position of the first raiser via 'Hand Details > Player Position -> Preflop -> Position of First Raiser Exactly 0': Guide: ...
by Flag_Hippo
Mon Jun 24, 2024 12:17 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Vs BTN
Replies: 4
Views: 315

Re: Your database is slowing down

If the housekeeping did not resolve that then please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. When the popup appears again create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4 and then attach that ...
by Flag_Hippo
Mon Jun 24, 2024 5:34 am
 
Forum: PokerTracker 4
Topic: Your database is slowing down
Replies: 6
Views: 554

Re: Postgresql Upgrade Issue

I am getting an error message saying the "database cluster initialization failed." I have attempted disabling virus/malware programs That error is typically caused by security software interfering and sometimes simply disabling them is not enough to resolve it. Try temporarily uninstallin...
by Flag_Hippo
Mon Jun 24, 2024 5:33 am
 
Forum: PokerTracker 4
Topic: Postgresql Upgrade Issue
Replies: 3
Views: 272

Re: Importing hands

Is this normal that 1.2GB data turn into 20GB in postgresql? When PokerTracker 4 imports from a hand history file it is creating information from it that's stored in PostgreSQL so you cannot equate the file size of a hand history files to the space those hands are going to take up in PostgreSQL. If...
by Flag_Hippo
Fri Jun 21, 2024 12:24 pm
 
Forum: PokerTracker 4
Topic: Importing hands
Replies: 1
Views: 141

Re: PokerTracker Crashing

So we can investigate this and follow up with you go to please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Reproduce the crash then grab this file before restarting PokerTracker 4 again: \Users\{Mac Login}\Library\Application Support\PokerTr...
by Flag_Hippo
Fri Jun 21, 2024 6:27 am
 
Forum: PT4 for macOS
Topic: PokerTracker Crashing
Replies: 1
Views: 163

Re: Changing timezone

This is a known issue with WPN hands in PokerTracker v4.18 - please open a Support Ticket so we can notify you when a fix is available. In the meantime you can revert to PokerTracker v4.17.15 here where new WPN hands will import with the correct time again. Unfortunately this will not fix hands that...
by Flag_Hippo
Fri Jun 21, 2024 6:26 am
 
Forum: PokerTracker 4
Topic: Changing timezone
Replies: 2
Views: 167

Re: Are Purged Hands still saved in processed hands?

My DB randomly vanished so I am importing everything from the processed hand folder. I have purged many hands from my DB, and worried they will get reimported. When purging only the hand data in the database gets deleted. The original hand history files in your 'Processed' folder will still be ther...
by Flag_Hippo
Fri Jun 21, 2024 6:24 am
 
Forum: PokerTracker 4
Topic: Are Purged Hands still saved in processed hands?
Replies: 4
Views: 264

Re: PT4 lagging?

When you have your support bundle you can open a Support Ticket here:

https://support.pokertracker.com/support/category/2

and attach the support bundle to the ticket before submitting - see this guide:

Guide: Attaching Files
by Flag_Hippo
Thu Jun 20, 2024 2:29 pm
 
Forum: PokerTracker 4
Topic: PT4 lagging?
Replies: 3
Views: 258

Re: PT4 x64, new update and 888poker crashing

I'd recommend upgrading to at least PostgreSQL v12 since PostgreSQL v9.3 reached its end-of-life in 2018. We have a guide for upgrading here: https://www.pokertracker.com/guides/PT4/databases/how-to-manually-update-postgresql Bear in mind if you are going upgrade to PostgreSQL v16 then that version ...
by Flag_Hippo
Thu Jun 20, 2024 2:28 pm
 
Forum: PokerTracker 4
Topic: PT4 x64, new update and 888poker crashing
Replies: 4
Views: 367

Re: export hands only hero

Go to 'Database -> Export Hands' and make sure the correct player is selected at the bottom of the export window. On the 'Sessions' tab for cash games or the 'Tournament' tab for tournaments use the CTRL-A keyboard shortcut to select all sessions/tournaments and then click on 'Export Hands'.
by Flag_Hippo
Thu Jun 20, 2024 2:27 pm
 
Forum: PokerTracker 4
Topic: export hands only hero
Replies: 1
Views: 127
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