have did that but still having issues on PokerStars and Paddy Power NC Player overview is not functioning correctly. It is only showing this info as posted and not all the notes. This has happened since PT4 updated. Hi luggster, Can you please let me know if the notes are displaying in the replayer...

Hi Robert, Thank you for those details. If it's not too much trouble, could you please start a support ticket? Here's a link: https://support.pokertracker.com/support/ticket/176 In the ticket, please provide: -A link to this thread -Log files: Here's how you can send logs: 1. Enable Logging in PT4: ...

the icon for player overview is not showing up and is just a black dot. click on it and nothing happens Hi luggster, That is odd, I can't reproduce that on my end. Can you please try clearing your settings to see if that solves the issue? *Resetting PT4 NC Settings Back To Factory Defaults* 1. Clos...

Hi nostrakhan, I posted a reply in a topic about this on Wednesday, but have not received a response from you. After Wednesday's NC update, notes and badges are not appearing. The only things that still appear are the Main Scatter in the player overview, and the text notes that NC puts in PT4's not...

Hello thank your advice was fine.......i finished the firewall of windows 10 ( windows 10 Defender) and everything works fine no error at all at the beginning, but there is another problem with the pop ups in my HUD as you see in the attechment file if i click on stats then there appears a pop-up-w...

Hi AID690, You might want to add the stat "NC.PlayerOverview" onto your HUD.  It's sort of like a central area where you can see NoteCaddy information.  You can also add other NoteCaddy stats, including badges to your HUD.  If you go into the HUD Editor, click to add a statistic, and sear...

PT4 just updated and now I am unable to get notecaddy back up and running. Your advice please? How exactly do you mean it won't run? If you try to go into NoteCaddy is it not opening for you? Or are the stats not populating? Same issue for me after today's update. NC is taking notes, according to C...

Hi Sorry for my English I just installed NoteCaddy and processed all 400000 hands And nothing "Player Notes History" empty "New notes" empty In Replayer all notes from regular Notetracker Hi AID690, You might want to add the stat "NC.PlayerOverview" onto your HUD.  It'...

Hello, Can you please try reinstalling PT4 from this link? https://www.pokertracker.com/products/PT4/download.php If the issue doesn't resolve, please try this: 1) Make sure PT4 is closed. 2) Go to C:\Users\[PC USERNAME]\AppData\Local\PokerTracker 4\Apps 3) Delete the folder named 'Tm90ZUNhZGR5'. 4)...

If you go here: C:\Users\[pc name]AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5 there is a file named 'PlayerTags.xml'. I assume this file will have your info in it that you're looking for, and you can clear or edit this file directly if you like. The file exists, but it does not contain ...