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Re: Hand Observed but Not Imported

Your own hands will be imported from the hand histories, not by being observed.
Please check that you have PokerStars and PT4 configured correctly so that your hand histories are imported. See the PokerStars Configuration Guide for how to do that.
by WhiteRider
Sat Mar 05, 2022 6:30 pm
 
Forum: PokerTracker 4
Topic: Hand Observed but Not Imported
Replies: 3
Views: 181

Re: A Problem with RFI stat? with ignition hand grabber

The stats don't know anything about what site the hands are from so there can't be a difference between sites in that sense. It is possible that some 'raise first in actions' or some 'open opportunities' were counted incorrectly for one site or another but I'm not aware of any of those currently. Yo...
by WhiteRider
Sat Mar 05, 2022 6:29 pm
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: A Problem with RFI stat? with ignition hand grabber
Replies: 2
Views: 155

Re: HUD Problem

Good to hear - thanks for confirming.
by WhiteRider
Sat Mar 05, 2022 6:15 pm
 
Forum: PokerTracker 4
Topic: HUD Problem
Replies: 3
Views: 150

Re: Database is slowing down resulting in slow import times

Please enable logging (Configure > Options) and restart PT4.
Play a short session and then attach a Support Bundle to a Support Ticket so that we can take a look at your logs and see what is going on.
Tutorial: Creating a Support Bundle
by WhiteRider
Sat Mar 05, 2022 6:15 pm
 
Forum: PokerTracker 4
Topic: Database is slowing down resulting in slow import times
Replies: 3
Views: 162

Re: Questions on columns

Checking ('X') is not a common action preflop since it only applies to a player who posted the big blind (or a BB out of position), but it is valid.
by WhiteRider
Sat Mar 05, 2022 2:02 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Questions on columns
Replies: 3
Views: 95

Re: amt_p_effective_stack

The effective stack for each player is based on their first opportunity to act on the relevant street. The effective stack is the amount that player could potentially lose (or win from any other individual player) at that point. It is the lower value when comparing your stack and the deepest stack s...
by WhiteRider
Sat Mar 05, 2022 2:01 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: amt_p_effective_stack
Replies: 1
Views: 72

Re: Postgres Install

When installing manually we recommend v10 for PT4.

If you're having trouble with the installation please open a Support Ticket and one of our support technicians will work with you to get you up and running.
by WhiteRider
Sat Mar 05, 2022 1:55 pm
 
Forum: PokerTracker 4
Topic: Postgres Install
Replies: 1
Views: 124

Re: Hand Observed but Not Imported

When you get a batch of them like that they are older hands at tables that are no longer open. Observed hands will only be imported for new hands that play after you start the import. They are only to allow the Hud to show for table selection purposes. PokerStars only allow us to import 30 observed ...
by WhiteRider
Sat Mar 05, 2022 4:00 am
 
Forum: PokerTracker 4
Topic: Hand Observed but Not Imported
Replies: 3
Views: 181

Re: Questions on columns

Those descriptions appear to be the opposite way round to the columns in question, but... Any bet or raise is an "open", and preflop that includes a call when that is the first voluntary money/chips in the pot. If the BB checks then the action is 'X'. There is no 'L' action, only F(old), X...
by WhiteRider
Fri Mar 04, 2022 7:33 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Questions on columns
Replies: 3
Views: 95

Re: Fatal Exception

Please update to PT4 v4.16.2 from the PT4 Download Page if you didn't already.

If you have the problem with that version please do submit your crash report as that is very useful to the development team.
Please also open a Support Ticket so that we can get back to you with any updates.
by WhiteRider
Fri Mar 04, 2022 7:28 pm
 
Forum: PokerTracker 4
Topic: Fatal Exception
Replies: 1
Views: 104
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