That players stack size is greater than 10BB so it won't display with that filter so you will need to use something like 'Actual Stack Size Big Blinds Between 1 and 10.50' instead. For the purposes of the report since the players stack is less than 10.5BB it gets rounded down to 10 but you can edit ...

Please refer to this guide for further details on setting up your own custom HUD.

If you can attach a screenshot of the following windows here or in a Support Ticket we can check your configuration: 1. "Settings -> Playing History -> Hand History" in PokerStars. 2. "Configure -> Sites & Import Options -> Site Configuration -> PokerStars" in PokerTracker 4....

We replied to your support ticket a couple of days ago on that so have you tried the workaround we suggested? Start PokerTracker 4 and go to 'File > Open User Data Folder' and then close PokerTracker 4. In the Explorer window that opened go to the 'Config' folder and open 'PokerTracker.cfg' in Notep...

That's the same issue as in this thread. We are investigating a workaround for this so if you would like to be automatically notified on that then please open a Support Ticket and quote reference #6341.

That might require a full cache rebuild if the custom cache rebuild doesn't help. In PokerTracker 4 click "Database -> Database Management", click your database then "Rebuild Cache -> Full Cache Rebuild". Be prepared for this to take a considerable amount of time if you have a la...

If you are on PokerTracker v4.14.21 you may need to temporarily stop the PokerTracker 4 auto import ("Play Poker -> Get Hands While Playing -> Stop") then restart it after you're at the new table. Some iPoker software versions don't seem to always update the hand history PokerTracker 4 is ...

Logging shouldn't make a difference but it's possible that disabling the memory grabber needed you to restart PokerTracker 4 for that change to take effect.

No problem.

1. Are those custom stats using the cache? If they are please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file. You can access the log file by clicking 'File --> Show User Data Folder' in the ...