So we can see what's happening here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing for a few minutes and then attach your support bundle to a Support Ticket where a technician can review your logs. Th...

I uninstalled and re-installed both PT4 and PostgreSQL 16. It's located at C;/ PostgreSQL. Do I need to install Postgres? As you have said you reinstalled PostgreSQL v16 to C:\PostgreSQL what happened at the end of this new install attempt? Did it say it installed successfully or not when the insta...

swisspoker wrote:Same issue here since a few weeks. Can save the new layout as many times as I want, never works for new tables.

A technician will be following up with you via the support ticket you opened.

Please note that PokerTracker does not know where you are seated until after you play your first hand at which point it can then rotate the HUD to the correct places. If you are moving & saving the HUD before this happens then any changes that were previously saved will be undone. If you need fu...

If the HUD is working and updating as each hand is played then the data should be available to view in PokerTracker 4. I don't know what report/filters you are using but check your filters. Do you see the hands if all filters are cleared? If you are filtering for a specific day then check if your iP...

You can delete tournaments from your database by purging them:

Guide: Purging Sessions & Tournaments

That looks like the new PostgreSQL install is not completing successfully for some reason. Make sure that you are installing as an administrator, that security software isn't interfering with the install and you can try installing to C:\PostgreSQL instead of the default location. If that doesn't hel...

As long as the backup file has been created and saved on your computer then you should be OK to proceed.

This issue only happens with very old PostgreSQL versions such as v8.4 which reached its end-of-life in 2014 and is below the minimum required version for PokerTracker 4. To fix the issue you will need to install and use a newer PostgreSQL version and then restore your database(s) - see this guide: ...

This "some time" error only happens with very old PostgreSQL versions such as v8.4. This version of PostgreSQL which reached its end-of-life in 2014 and is below the minimum required version for PokerTracker 4. To fix the issue you will need to install a new version of PostgreSQL - see thi...