As long as the installer is download from this website it's a false positive. We thoroughly scan all our uploads before posting them.

If you are playing multiple stakes then it is possible to have a positive bb/100 and negative winnings (and vice versa). Lets say you have a sample at 50NL and won 10 buyins for this month and then you take a shot at 100NL and lose 5.1 buyins but in far less hands then in this example you would have...

Where are the processed files being moved to by PokerTracker 4? You can check that via "Configure -> Site & Import Options -> Preferences".

You can see the definitions/filters for all NoteTracker notes on the "Edit" tab in "Tools -> NoteTracker". Typically they describe what actions a player took rather than "strategic errors" which would be difficult to define. Also the notes require that villains holecard...

Please open a Support Ticket and report your problem so that we can see what is going on.

If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide . Sometimes setting exceptions and disabling security software does not stop them for interfering with PostgreSQL so you can rule that o...

While you are seeing player names at the tables the player names in the hand history files used by PokerTracker 4 have been anonymised by partypoker. This means when a new villain joins the table they will be assigned the same name in the hand histories as the villain who was in the seat previously....

Click your Windows Start button then type the following command:

services.msc

and click on it when it appears. Do you see both PostgreSQL services in the list or is only one displayed? If so which one?

Those are two different versions of PostgreSQL v9.0 - one is 32bit (x86) and the other is 64bit. The 32bit version seems to be where your data is so presumably that was the service that was listed in services i.e. it has an x86 in the service name? Next delete the postmaster.pid file in your C:\Prog...

You can do that by grouping your NoteTracker filters with an "OR" modifier.