Those instructions are for both Windows and macOS. If you are having an issue following a specific part of the guide please provide further details about where you are having trouble.

When we import stats or a hud profile, PT4 does not update currents stats and columns already there. Some times it display a warning but no choice to overwrite. We must manualy delete columns and stats before import to have the updates. Is it normal ? Does a workaround exists? Yes it's normal and t...

Please download and install PostgreSQL v16 manually instead - see this guide:

Guide: Install the new PostgreSQL version

When you reinstalled PostgreSQL did it say it installed successfully or not when the installer finished? If it installed successfully are you using the same port and password in the PokerTracker connection settings that were used for the PostgreSQL install? If the PostgreSQL version number is displa...

Can you tell me what to uncheck to export my hands only? Exporting is done via 'Database -> Export Hands': Guide: Exporting Hands I need to backup the database and restore it from that back uped file, right? Did you create the backup before purging? If you have a backup file from before the purge t...

Unfortunately that's a known issue when purging observed hands and if you open a Support Ticket we can let you know when that is fixed. If you want a database without observed hands then you can export your own played hands from the database and then import those hands into a new database.

I don't know what's causing the issue you described in your post and we will need to follow up with you on that on an individual basis so please report this to us as described above. Thank you.

Unfortunately that cannot be done since the active database must be selected. I don't see any reference to any specific change to this functionality and I've also installed some older versions and in all those I've checked the active database still needs to be selected.

You will need to make the database you want to use for the HUD the active database in PokerTracker 4 via the 'Database Management' window:

Guide: Database Management (Setting the Active Database)

The active database will also be the database that hands get imported into while playing.

Pleased to hear it and thanks for the update. If you believe the problem was caused by a hand history file can you please attach this hand history sample to a Support Ticket so we can investigate and fix any potential issue.