That message means there is some data corruption in your database so to resolve this you can try reindexing your database in PokerTracker 4 from the Database > Database Management window. Select the affected database, then click Housekeeping > Reindex. After the reindex is complete you should then s...

Please include all relevant information detailing the problem (calculations, screenshot(s)) in a Support Ticket along with a sample of original hand history files (and tournament summary files where applicable). By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Pr...

Please make sure everything is configured correctly to import your hands from PokerStars as detailed in this guide. If you have any further trouble open a Support Ticket and report your problem so that we can see what is going on.

Go to "My Reports" and create a new "Player Report". Next click on "More Filters" to add a filter for your position and holecards: Guide: Filters To add stats to the report you can search for them under "Available Stats" and then double click to add them to th...

As long as the installer is download from this website it's a false positive. We thoroughly scan all our uploads before posting them.

If you are playing multiple stakes then it is possible to have a positive bb/100 and negative winnings (and vice versa). Lets say you have a sample at 50NL and won 10 buyins for this month and then you take a shot at 100NL and lose 5.1 buyins but in far less hands then in this example you would have...

Where are the processed files being moved to by PokerTracker 4? You can check that via "Configure -> Site & Import Options -> Preferences".

You can see the definitions/filters for all NoteTracker notes on the "Edit" tab in "Tools -> NoteTracker". Typically they describe what actions a player took rather than "strategic errors" which would be difficult to define. Also the notes require that villains holecard...

Please open a Support Ticket and report your problem so that we can see what is going on.

If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide . Sometimes setting exceptions and disabling security software does not stop them for interfering with PostgreSQL so you can rule that o...