Unfortuantely this issue is not consistent. We have not been able to reproduce it ourselves, and there are a mix of reports of it not working at all or working at some tables. This makes it much harder to track down, but I'm sure the development team will get it resolved.

Bear in mind for players other than yourself you will not always know the hole cards - that information is only available if the player goes to showdown. Therefore you may also want to add a simple filter for 'saw showdown' (Actions & Opportunities > River > Saw Showdown). Also make sure that th...

There are a few other threads about this in this forum - the development team are investigating what changed in the revent Ignition updates. Please open a Support Ticket if you would like to receive a notification when the fix is pushed out.

The development team are investigating but I am not aware of a solution yet. We likely won't find out until it is resolved, so if you want to find out as soon as we do please open a Support Ticket about the problem. Inconsistent issues like this can be very hard to track down, but once the change in...

The easiest way to see stats by position is with a report like Summary > Group by Position. This will show all of the active player's hands grouped by position. As an alternative, if you want to see all hands where the button 3Bet, regardless of who is on the button, you can do that with My Reports ...

The Custom Stats Guide has an overview of the custom statistics system, and the Tutorial: Custom Reports and Statistics goes into much more detail, with examples etc. The latter was written for PT3, but the same principals apply in PT4. Including: cash_hand_summary.cnt_players_f = 2 ...would test fo...

If you didn't already, please try removing the App Management permission completely, by selecting PT4 and clicking the minus button (do not just disable it; actually remove it). When you run PT4 again it should re-request that permission and that should resolve the issue. If not, let me know and I c...

It should not be necessary after adding an alias, but you may want to try rebuilding your cache and see if that resolves the issue. In PokerTracker go to Database -> Database Management. Click the 'Rebuild Cache' button and select 'Full Cache Rebuild'. If that does not resolve the issue then perform...

There is a custom report for that available for download from our Download Warehouse.
Search for "AA vs KK".

Are the villain's hole cards definitely included in the hand history for the hands where it isn't working? If so, please attach an example hand history to a Support Ticket and tell us a hand number where it isn't working so that we can investigate.