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Re: New update messed premium stats

Go to "Configure -> Sites & Import Options -> Revolution Gaming Network" and make sure "Hide Site From Lists" is not enabled.
by Flag_Hippo
Sat Mar 05, 2016 6:53 am
 
Forum: PokerTracker 4
Topic: New update messed premium stats
Replies: 29
Views: 26249

Re: Installed to new computer and can't find PT4 reg code

Please submit a support ticket and let us know: 1. The full name of the person who paid for PokerTracker 4 especially if not you. 2. All possible email addresses in use. It doesn't have to be the address you think was used, just send all those in use back then and we can search with each one. Altern...
by Flag_Hippo
Sat Mar 05, 2016 6:50 am
 
Forum: PokerTracker 4
Topic: Installed to new computer and can't find PT4 reg code
Replies: 1
Views: 180

Re: graph showing BBs won, how to change to $ won

For that you need to go to "View Stats -> Results". The graphs available via the "Graphs" tab also have further configuration/display options.
by Flag_Hippo
Sat Mar 05, 2016 6:47 am
 
Forum: PokerTracker 4
Topic: graph showing BBs won, how to change to $ won
Replies: 1
Views: 464

Re: New update messed premium stats

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system along with your PokerTracker4.log file so that we can see what is going on.
by Flag_Hippo
Sat Mar 05, 2016 6:43 am
 
Forum: PokerTracker 4
Topic: New update messed premium stats
Replies: 29
Views: 26249

Re: Changing labels for custom stats on PT4

You will need to click the "Convert to Freeform" button to make that popup available for edit via the "Popup Groups" tab.
by Flag_Hippo
Sat Mar 05, 2016 6:41 am
 
Forum: PokerTracker 4
Topic: Changing labels for custom stats on PT4
Replies: 6
Views: 827

Re: Import Seperate HH to create a new graph

Check to make certain that you are looking in the proper section of PokerTracker – cash game data ($) and tournament data (T) are separated if you have imported only one type of data you would not see it in the other section. For hands older than a day you will need to go to the "View Stats&quo...
by Flag_Hippo
Sat Mar 05, 2016 6:31 am
 
Forum: PokerTracker 4
Topic: Import Seperate HH to create a new graph
Replies: 3
Views: 260

Re: Back grinding again but HUD....

We have a guide for PokerStars here:

PokerStars Configuration Guide

If that does not help please open a Support Ticket and report your problem so we can check your logs and see what is going on.
by Flag_Hippo
Sun Feb 21, 2016 3:31 pm
 
Forum: PokerTracker 4
Topic: Back grinding again but HUD....
Replies: 4
Views: 766

Re: Unable to import hands from OnGame

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system along with your PokerTracker4.log file so that we can see what is going on.
by Flag_Hippo
Sun Feb 21, 2016 3:29 pm
 
Forum: PokerTracker 4
Topic: Unable to import hands from OnGame
Replies: 2
Views: 501

Re: Custom reports gone

An update shouldn't change anything to do with custom reports. From the menu choose "file -> Open User Data Folder" and go into the Data folder. Do you have a file called "ReportsCustomized.pt4" or with .backup?
by Flag_Hippo
Sun Feb 21, 2016 3:27 pm
 
Forum: PokerTracker 4
Topic: Custom reports gone
Replies: 7
Views: 722

Re: Back grinding again but HUD....

If you have not already done so check that your Poker Site(s) are configured correctly with PokerTracker 4 using our guides here:

Site Configuration Guide

If that does not help please open a Support Ticket and report your problem.
by Flag_Hippo
Sun Feb 21, 2016 7:42 am
 
Forum: PokerTracker 4
Topic: Back grinding again but HUD....
Replies: 4
Views: 766
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