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Re: Pokerstars wrong tournament detection

Without the tournament summary files it isn't always possible to correctly determine the tournament type or results. It can usually be done for single table tournaments, but for multi-table tournaments there is not enough information available in the hand history files alone. Please refer to the Pok...
by WhiteRider
Sat Sep 16, 2023 11:09 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Pokerstars wrong tournament detection
Replies: 2
Views: 587

Re: Database housekeeping keeps recommending

Please enable logging (Configure > Options) and restart PT4.
Reproduce the problem and then create the Support Bundle and attach it to a Support Ticket so that we can see what is going on.
by WhiteRider
Sat Sep 16, 2023 11:04 am
 
Forum: PokerTracker 4
Topic: Database housekeeping keeps recommending
Replies: 2
Views: 481

Re: ipoker time

That's great to hear - thanks for confirming!
by WhiteRider
Sat Sep 16, 2023 11:03 am
 
Forum: PokerTracker 4
Topic: ipoker time
Replies: 5
Views: 713

Re: HUD disappear

Thanks - someone will get back to you via your ticket whe they have looked over your log files.
by WhiteRider
Sat Sep 16, 2023 6:38 am
 
Forum: PokerTracker 4
Topic: HUD disappear
Replies: 3
Views: 561

Re: ipoker time

You can select a different skin from the list in the configuration in PT4 that matches the timezone that your iPoker skin uses. As long as the timezone configured in PT4 matches your iPoker software that should be fine.
by WhiteRider
Sat Sep 16, 2023 3:44 am
 
Forum: PokerTracker 4
Topic: ipoker time
Replies: 5
Views: 713

Re: HUD disappear

Please enable logging (Configure > Options) and restart PT4. Play a few hands at a single table and then create a support bundle and attach it to a Support Ticket with a description of the problem (or a link to this thread) so that we can see what is going on. Tutorial: Creating a Support Bundle
by WhiteRider
Sat Sep 16, 2023 3:39 am
 
Forum: PokerTracker 4
Topic: HUD disappear
Replies: 3
Views: 561

Re: WPN 4max tables - HUD support?

We will be adding this - please open a Support Ticket if you want to receive a notification when that change is released.
by WhiteRider
Fri Sep 08, 2023 3:20 am
 
Forum: PokerTracker 4
Topic: WPN 4max tables - HUD support?
Replies: 3
Views: 1821

Re: Hand Grabber no longer working

Unfortuantely this issue is not consistent. We have not been able to reproduce it ourselves, and there are a mix of reports of it not working at all or working at some tables. This makes it much harder to track down, but I'm sure the development team will get it resolved.
by WhiteRider
Sun Aug 20, 2023 8:35 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: Hand Grabber no longer working
Replies: 7
Views: 6879

Re: Stats on players’ 3bets by position

Bear in mind for players other than yourself you will not always know the hole cards - that information is only available if the player goes to showdown. Therefore you may also want to add a simple filter for 'saw showdown' (Actions & Opportunities > River > Saw Showdown). Also make sure that th...
by WhiteRider
Sun Aug 20, 2023 8:33 am
 
Forum: PT4 for macOS
Topic: Stats on players’ 3bets by position
Replies: 6
Views: 2013

Re: Hand Grabber no longer working

There are a few other threads about this in this forum - the development team are investigating what changed in the revent Ignition updates. Please open a Support Ticket if you would like to receive a notification when the fix is pushed out.
by WhiteRider
Sun Aug 20, 2023 4:47 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: Hand Grabber no longer working
Replies: 7
Views: 6879
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