That's great to hear! Thank you for the confirmation.

Thank you for sharing the log. Upgrading cache functions is likely the reason for PokerTracker 4 "freezing" at startup. This could take a long time to complete in very large databases. I would suggest that you use the previous release if you intend to play, and when you won't need to use y...

For those of you who are experiencing a problem with PokerTracker 4 freezing at startup, please open a Support Ticket with a link to this forum thread, and attach a log file, which you can find in your C:\Users\USERNAME\AppData\Local\PokerTracker 4\Logs folder, and we will investigate the issue. If ...

Digital signing has now been fixed, and you can download the new installer using this link: https://www.pokertracker.com/products/PT4/download.php?file=PT-Install-x64-v4.18.2.exe

Hello, to see hands where you are facing a 3-bet after raising, open Filters, go to Actions and Opportunities / Preflop / Raises, select Any 2Bet and click Add to Filter button in the top right corner. Then click Add Filter, go to Actions and Opportunities / Preflop / Actions Encountered With Sizes,...

Hello, range calculation result will be the average equity of all combinations of each range against the other. Not all hands within the range will be equally likely in reality, but none of that is factored in, as the software has no way to know that. Also keep in mind that any range selection is al...

Hello, please open a Support Ticket so that we can put you in touch with the correct person that will be able to help you.

Hello, I assume your hand histories are from iPoker, if that isn't the case, please let me know. This situation normally occurs when the timezone is configured incorrectly for iPoker as their hand histories do not specify what timezone is being used so you should set the time in the iPoker lobby to ...

There was an issue with signing the installer - it is signed by an internal signature instead of the official one, that's why there is a warning when launching it. I've informed the development team, and we'll get it updated as soon as possible. It is safe to use, however, you can also install the p...

Please first try resetting the report. Right-click somewhere in the top section of the report, select Configure Report and then Restore to Default. If that doesn't help, then backup your database , upload it to a cloud sharing service (GoogleDrive, OneDrive, DropBox,...), send us the link in a Suppo...