Unless you have another database which is no longer selected in the "Read From Databases" window on the "Hud Options" tab ("Configure -> Configure HUD") it sounds like you might have a problem with the database. You can use the steps here to log while playing and submit...

PokerTracker3 doesn't do anything except move the files so if they were there, they should still be somewhere on your computer. Is it possible you perhaps didn't have any files older than 4+ days? That is, you didn't enable the "Save my hands" in the Full Tilt cashier window until just a f...

I don't use auto-rating and don't see its images in that directory but generally if you get the pixel dimensions, color depth, note any transparency attributes, etc., I' ve usually found that in general substituting one image for another works fine. But there have been a couple times with other tool...

I do not believe there is that kind of granularity for "NA" but you can use a pale/soft color on "Color Range" tab of "Stats" tab ("Configure -> Configure HUD") such that under-sampled stats will more or less blend in with the background. Or a single color to ...

On "Hud Options" tab ("Configure -> Configure HUD") are you using a "Minimum Hands Required" value which prevents it from updating? Or a "Refresh rate" value with the same effect? If not please see this about submitting a ticket (specifically "Pokertracke...

From that link look at #3 under "Configuring the Stats tab": http://www.pokertracker.com/products/PT3/docs/?doc=advhud ; that will show you how to change the dimensions of a HUD panel using "new line", adding/removing stats from an existing line, etc. To use separate HUD panels y...

The Norton problem is generally that it prevents PokerTracker3 and/or PostgreSQL from functioning at all which doesn't quite sound like your situation. Unless you've had this problem from the very start you may need to clear the Microgaming hand database file(s): http://www.pokertracker.com/products...

Hi -

I answered your ticket (#67208) a little while ago so we'll resolve it through the ticket system ok?

Mike

Unless your database is small (fewer than 200-300k hands for example) it would be a good idea to back it up first - click "Start -> All Programs -> PostgreSQL 8.x -> Start Service" then follow the steps here (the "backup" steps only): Using PGAdmin to backup Then for the export/i...

Hi - Have you upgraded your version of PokerTracker3 recently? It's possible the upgrade didn't complete successfully so would you click and download this: http://www.pokertracker.com/products/PT3/download.php?file=PT-Install-v3.00.5.2.exe Reboot your computer, then run the upgrade install. If this ...