If you have an example of a hand where a 3bet is not counted please attach it to a support ticket so that we can take a look. It is also possible that your HUD Options could be filtering out some hands, if you have 'number of players filtered' enabled for example. The trouble could be with your HUD ...

If you did not backup/export your HUD then do you still have access to the original computer to see if the required files are there? If not then you will need to recreate your HUD on the new computer.

By default the currency conversion on play money hands is 0.00 since they have no real money value. If you want to assign a conversion rate to play money hands you can do so via "Database -> Currency".

PokerTracker 4 Currency Guide

Correct - that is not needed for the stat you want.

The stat on page 1 is "5bet+ Ratio" so it also includes these scenarios: 1. First raises so, for example, if BTN opens, SB 3bets, BB 4bets and BTN 5bets then that would be included in the calculation of the stat. 2. 6bets e.t.c. are included although that would be more rare. There is a 5Be...

Restart your computer then open the terminal (Applications -> Utilities -> Terminal) and copy/paste this into the new window: sudo mkdir -p /Users/Shared/Library/Preferences You may need to enter your administrator password when you do this and for security purposes it may not show anything as you t...

Your ticket has been replied to with some further instructions on how you can submit your files.

What site(s) are you playing at? What gametype(s)? Without further information on where you play I cannot be more specific but check your Poker Site(s) are configured correctly with PokerTracker 4. Site Configuration Guide If you have any further trouble please restart PokerTracker 4 using the loggi...

Bovada is not a supported site for PT4 so if you have problems with the generated hand histories you will need to contact the author of the software you're using.

You need to remove the "NOT (Called Preflop Any Call) filter" as when you limp that is a call. I would also remove the "NOT (Raised Preflop Any 2Bet)" filter. After that try adding these two filters and you should get what you want: Hand Details -> Maximum Preflop Raise That Occu...