Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). On...

Are you still playing on Revolution? If so what is the name of the poker site? This change was made in PokerTracker v4.11.11 because, as far as we are aware, Revolution isn't live anymore although old Revolution hands will still import via "Play Poker -> Get Hands From Disk".

Have you reconnected again to your database with the original configuration? I would recommend backing up your poker data using PokerTracker 4, uninstalling PostgreSQL and reinstalling it to your other drive where you can then restore your data via PokerTracker 4. We have guides for reinstalling Pos...

Please enable logging via "Configure -> Options -> Logging Enabled", restart PokerTracker 4 and then reproduce this and report it via our support system along with your PokerTracker4.log file so that we can see what is going on.

Party Poker recently made their tables anonymous until you are dealt in, and they have a bug related to this which means that in the first hand the player names are anonymous for the first part of the first hand at each table which means that PT4 can't import the hands. This is an issue which Party ...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system along with your PokerTracker4.log file so that we can see what is going on.

This change was made in PokerTracker v4.11.11 as Revolution isn't live anymore. FYI any old Revolution hands will still import via "Play Poker -> Get Hands From Disk".

Please do not cross post. We read every post.

Go to "Configure -> Sites & Import Options -> Revolution Gaming Network" and make sure "Hide Site From Lists" is not enabled.

Please submit a support ticket and let us know: 1. The full name of the person who paid for PokerTracker 4 especially if not you. 2. All possible email addresses in use. It doesn't have to be the address you think was used, just send all those in use back then and we can search with each one. Altern...