I will make sure that the appropriate staff who can answer your query will reply on Monday.

To review specific scenarios in your reports you will need to use filters. For further information on how to use filters please refer to this guide . For the situation you describe I have created a basic filter to get you started which you can download from here . After extracting that filter you ca...

If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide to see if that resolves your problems. If the trouble persists then restart PokerTracker 4 using the logging enabled link on your Start ...

As your Full Tilt hands are importing and your HUD is working then you can safely ignore the message that Full Tilt is not configured. Please make sure that your Full Tilt screenname is aliased to the active player in your report and this should display your Full Tilt data.

Try resetting the report to the default state. To do that, right click the report where the hands should show and choose "Configure Report". In the window that appears, click "Restore to Default" and click "OK".

To get things setup with Betcoin you would want to refer to this guide while also taking note of the known issues. You should also make sure you are running the latest version of PokerTracker (v4.13.5) available from here.

Please export your HUD, zip/compress it and attach that to a support ticket along with a link to this thread and we'll take a look at it.

Thanks. It is possible that the defrag/registry clean has changed something so please attach your last few PostgreSQL log files to a support ticket with a link to this thread and we'll investigate this further for you. In addition to the PostgreSQL logs please also attach a copy of the postgresql.co...

I can only see Holdem Small Stakes on your PokerTracker account so can you please give us further details on your purchase (name of purchaser, purchase method and email address used) in a support ticket. Thank you.

After you have created a new database please make sure it is set as the active/default database. Old hands should not import into a new database as they are moved to your processed folder when you stop getting hands so if this is happening check that you are not auto importing from your \Processed f...