Hello, you can select the Results or Statistics tab, then on the left-hand side choose the Player you are interested in, select the Summary report and then Session under Group By. You can see their Session Starting times and the lengths of each session, which can help you find out when this player t...

Hello, you can click the Results or Statistics tab, then on the left-hand side open the Summary report and then select Table Session under Group By. You can also combine this with the Date filter, so you'll only see the data for the duration you are interested in. In the report, under Length stat yo...

Thank you for sending us the support bundle. A technician will investigate the problem and get back to you.

Hello, please reproduce the issue and send us a Support Bundle as instructed by Flag_Hippo. This will help us investigate the problem.

Hello,

Please open a Support Ticket, let us know which iPoker client you are playing on, and attach some hand history examples so that we can test the issue ourselves.

Best regards,
Sebastjan

Hello,

Thank you for sending us the hand history files. The ticket has been created for the developers, and they are already working on a solution. If you want to be notified once it is available, open a Support Ticket with a link to this thread.

Best regards,
Sebastjan

Hello, The UTG position of the Active Player on a 6-max table would be number 3, on a 9-max table number 6, and on a 10-max table it would be number 7. You have to look at it as the distance from the Button in the counterclockwise direction. The Players Dealt Into Hand filter should work properly. I...

Hello, If you have access to your PokerTracker 3 database you can convert it into a PokerTracker 4 database. Please see this guide: https://www.pokertracker.com/guides/PT4/tutorials/converting-from-pokertracker-3#importing-a-pokertracker-3-database But if you only have a backup, I think you can stil...

As per company policy, we cannot comment on that. The release date for PokerTracker 5 has not yet been announced.

We don't have any update about this feature, but if you open a Support Ticket, and we get more requests, it might get prioritized.