That is a known issue that the development team are working on. Please open a Support Ticket so that we can let you know when the fix is released.

Apologies - I somehow overlooked that you said Snap tables.

Unfortunately on macOS it is not possible to support the Hud at Snap tables. macOS prevents the techniques required to retrieve the player data needed at the start of each hand.

Please make sure that you have the 888 software running in English, otherwise there may be a mismatch between the table name in the hand history files and that in the table window title. That would mean that the Hud could not match the two together and would not be able to attach to the table. You m...

That all looks good, but I believe it is possible to face a turn cbet if the player raised the flop cbet, was re-raised and called. That would also continue the other player's aggression as they were the final aggressor on the flop, so would still allow a continuation bet on the turn. Therefore you ...

Without the tournament summary files it isn't always possible to correctly determine the tournament type or results. It can usually be done for single table tournaments, but for multi-table tournaments there is not enough information available in the hand history files alone. Please refer to the Pok...

Please enable logging (Configure > Options) and restart PT4.
Reproduce the problem and then create the Support Bundle and attach it to a Support Ticket so that we can see what is going on.

That's great to hear - thanks for confirming!

Thanks - someone will get back to you via your ticket whe they have looked over your log files.

You can select a different skin from the list in the configuration in PT4 that matches the timezone that your iPoker skin uses. As long as the timezone configured in PT4 matches your iPoker software that should be fine.

Please enable logging (Configure > Options) and restart PT4. Play a few hands at a single table and then create a support bundle and attach it to a Support Ticket with a description of the problem (or a link to this thread) so that we can see what is going on. Tutorial: Creating a Support Bundle