Please make sure your usual database is set as the active & default database - just clicking on it wouldn't be enough: Guide: Database Management Next turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Verify your usual database is now active -...

1. Prior to upgrading to PostgreSQL 16 and PT4 v4.18.3, I backed up my database. I didn't encounter any issues during this process. In the instructions, it appears that only a single backup file should be generated, however, I have 5 files. I'm not sure if this is a problem or not, but during the R...

I cannot reproduce this issue in PokerTracker v4.18.3 and am able to add 'Payout' statistics to reports as per normal. Can you please open a Support Ticket with a detailed description of your problem and your support bundle so we can see what's going on here:

Tutorial: Reporting A Problem

Found the first few. I meant Fold to F Float HU for the next one. That's not available by default and will require a custom statistic. .....even Cbet alone doesnt give any hits. Can you please provide a screenshot for this. When I search for 'cbet' in the Download Warehouse it returns 3 pages of cu...

I am not aware of a specific issue at this time. Can you please attach a sample of your hand histories to a Support Ticket so we can follow up with you on that. Thank you.

What is the trouble are you having when trying to add the statistic to a report? What specific report are you trying to add it to?

When you reinstalled PostgreSQL did it say it installed successfully or not? Click your Windows Start button then type the following command: services.msc  and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? What is its 'Status' and 'St...

If your changes are not saving that sounds like a Windows permissions issue. Make sure you are running things as an administrator and that your PokerTracker 4 folder has the correct permissions: C:\Users\{Windows Login}\AppData\Local\PokerTracker 4 If you do not see the AppData folder in Windows Fil...

The title of the statistic in a report may not match the stat name: 2B PF + fold Fold to PF 3Bet After Raise Steal PF + fold Fold to PF 3Bet After Steal Fold to flop float HU IP It's not possible to fold to a float IP. By definition players facing floats in PokerTracker 4 are OOP. Cbet Flop IP Cbet ...

You would need to know if the levels/blinds are consistent for the games you play otherwise any custom statistic you create might display incorrect levels - see this guide for the basics on custom statistics creation and this guide for a deeper walkthrough. While the latter was written for PokerTrac...