So we can see what's going on here and follow up with you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue of the slow importing and then attach your support bundle to a Support Ticket . The support bundle is crea...

You can download PokerTracker v4.18.2 from here. If you want to be notified when the issue has been resolved then please open a Support Ticket.

By default the HUD is locked in position but it can be moved by holding the CTRL-key while dragging the HUD to new positions or by unlocking it via the PT-icon in the HUD - see this guide: Guide: Positioning HUD Elements When you have your HUD positioned where you want you should then save the new p...

That issue was resolved with the release of PokerTracker v4.1.8.3. If you are still having a problem we will need further information to follow up with you so please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and t...

PostgreSQL v17 isn't supported by PokerTracker 4 so please uninstall it and install PostgreSQL v16 instead - see this guide.

Without the specific steps and menu options you are selecting you are taking it's difficult to establish exactly what's going on but you might be misunderstanding how PokerTracker behaves. It doesn't work, the only thing that it works is that I can change the settings of the current HUD selected but...

I am not sure exactly what your issue is so can you please open a Support Ticket with a detailed description of your problem including screenshots, your hand histories from 29th September/1st October and your support bundle. Thank you.

Tutorial: Reporting A Problem

If you want make custom cash game statistics available for use in the tournament section of PokerTracker 4 you will need to convert them:

Guide: Custom Statistics Options

Please note that PokerTracker 4 was not developed to support remote database access however if you attach your PokerTracker4.log file to a Support Ticket ticket we can see if we can offer any further assistance on that: C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log Gui...

sky44 wrote:Is it just me still has a broken HUD after the update 4.18.3 ?

Can you please specify what you mean when you say "a broken HUD". Are you talking about the issue described here and/or something else?